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Case Studies, Product Features, and Local Government Resources

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Carl Anderson | Inside ViewPoint

Name:  Carl Anderson
Job title:  Senior Municipal Relationship Manager
Hometown:  Sudbury, MA
How long have you been with ViewPoint?:  5+ years
Describe yourself in three words:  Logical, Focused, Dedicated
If you could have one superpower, what would it be?  Mindreading, so I could really know why my opportunities were lost and not won

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Central Falls Rhode Island Case Study

Population: 19,347
State: Rhode Island
Department: Building
Problem Addressed: Decentralized paper operations and inefficient communication
Project Highlights: Accessibility for employees and constituents

As a Senior Code Enforcement Clerk in Central Falls, RI, Venuz Zayas is a central hub for permitting activity. Day in, day out, she’s on the forefront of communications with government employees across departments and a slew of constituent applicants–and now, the bulk of her work is completed simply through her keyboard. Between applications, inspections, reporting, and more, Zayas has a lot to manage. With ViewPoint Cloud, all of the information she needs is at her fingertips. This easy access to information is one of the biggest changes Zayas has seen since moving from a paper permitting system to ePermitting with ViewPoint Cloud.

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CRCOG Contract Extension | ViewPoint Cloud

ViewPoint Government Solutions is thrilled to announce that the Capitol Region Council of Governments (CRCOG) in Hartford, Connecticut has signed a contract extension with ViewPoint through 2023. With this agreement CRCOG will continue to offer Connecticut municipalities streamlined procurement of ViewPoint Cloud, the company’s cloud-based permitting, licensing, and code enforcement software. Originally signed in 2009, the extension will usher in almost 15 years of continuous service to Connecticut communities.

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Permitting in the Age of AirBnB | ViewPoint Cloud Online Permitting

With the near universal presence of Airbnb, there’s no denying that short-term rentals have cemented their place in modern life. For some, hosting has become a necessary second source of income. For others, short-term rentals present a form of cultural currency for meeting new people or exploring a city. However, they also represent a modern regulatory challenge for local governments—how to regulate globalized, tech-based markets within their own jurisdictions.

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Introducing Smart Projects | ViewPoint Cloud3

Casey is a local entrepreneur looking to open a seafood restaurant in the City of Park View, USA. She has her business plan mapped out, but even so, the permitting process for her restaurant remains a daunting task. Park View has a website, but it’s unclear which forms she needs and which departments should be involved. The process feels unnecessarily slow and cumbersome. Her government feels disconnected and inaccessible to Casey’s ambition for development.

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Inside ViewPoint | Meet Liz Usherwood

Name:  Liz Usherwood
Job title:  Customer Success Manager, State of Rhode Island
Hometown:  Tampa, FL
How long have you been with ViewPoint?:  1 year!
Describe yourself in three words:  Enthusiastic, clumsy, and intellectual
Self-awarded ViewPoint superlative:  Most likely to laugh at own joke

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Breckenridge CO Builds Efficency and Community with Special Events ePermitting | ViewPoint Cloud

Population: 4,896
State: Colorado
Departments: Special Events
Problem Addressed: Inefficient internal workflows, poor customer communication
Project Highlight: 100% Digital Submissions

The Breckenridge Tourism Office serves a big need in the community, facilitating up to 150 permits a year for special events ranging from the International Snow Sculpture Championships and Oktoberfest, to film shoots and farmers’ markets. Event Coordinator Molly Herwehe knows all about the ins and outs of this process and the shift that’s occurred since Breckenridge switched from their old system to ViewPoint Cloud.

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