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Case Studies, Product Features, and Local Government Resources

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Gloucester's Unified Storefront for Citizen Services | ViewPoint Cloud | SeeClickFix

Deploying new solutions and services to better support constituent needs remains a difficult task in government today, but strategic project management and communications can make all the difference. With the help of modern GovTech partners, leading local governments are tackling these challenges because they recognize the operational and fiscal benefits to both employees and community members.

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Introducing Campaign Renewals | ViewPoint Cloud

Renewing licenses can be a pain for applicants, but is often especially frustrating and tiring for department staff members. Listening to feedback from our customers, we heard common pain points like identifying licenses that are up for renewal, notifying applicants, and processing large influxes of renewals applications in a short time period.

Using what we learned, we designed ‘Campaign Renewals’, an all-new feature of our newest platform—ViewPoint Cloud3.

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Positive Permitting: Designing an Efficient, Customer-Friendly Permitting Process | ViewPoint

In this webinar, government permitting expert Jocelyn Mathiasen provides municipal managers with a guide to making permitting functions efficient, effective, and customer-friendly. While implementing new technology is an important element to improving permitting, governments must also focus on other areas, from streamlining processes to creating accountability across departments, for their technology investments to truly pay off.

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Bloomfield, Connecticut Turns to ViewPoint Cloud for ePermitting

Population: 25,000
State: Connecticut
Departments & Divisions Involved: Building, Engineering, Subdivision, Wetlands, Zoning
Problem Addressed: Digitizing Data with Online Permitting
Project Highlight: Active Partnership

A short drive from Hartford, the Town of Bloomfield, Connecticut is an actively growing community home to some 25,000 residents. After seeing permitting requests rise from an average of $600,000 annually to over $2.5 million, Bloomfield’s Building Department needed permitting technology that would allow customers to apply for permits online, while also reducing the internal workload for overburdened staff members.

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Smithfield, RI Transforms Building Office with Move From Paper to ePermitting | ViewPoint Cloud

Population: 21,430
State: Rhode Island
Departments: Building
Problem Addressed: Outdated paper processes and operations
Project Highlight: Self-serivce online permitting portal

A veteran staff member in Smithfield’s Building and Zoning Office, Teresa Graham was used to Monday mornings greeting her with tall stacks of paper, phones ringing off the hook, and lines of contractors and residents running out the door. As the office’s intake coordinator, Graham’s job was centered around helping these customers, reviewing their documents, and making sure they had all the information they needed to complete their paper applications.

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City-of-Cambridge-Partners-with-ViewPoint

Population: 110,651
State: Massachusetts
Departments: Inspectional Services and Licensing
Problem Addressed: Barriers to implementation with previous vendor
Project Highlight: Agile, customized platform

The City of Cambridge has selected ViewPoint to power its permitting, licensing, and inspection operations. Well known as a hub for academia, technology, and scientific research, Cambridge will now be using ViewPoint Cloud to improve internal efficiencies and provide more user-friendly citizen services.

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Using cloud-based software is standard practice for modern industries and most consumers, yet many local governments have still not fully understood and adopted this technology. That’s why we teamed up with the folks at ProudCity to talk about the benefits and best practices around adopting cloud-based software in local government.

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16 Ways Local Governments Use Social Media | ViewPoint Cloud

Social media has long been an integral part of daily life. We have never been so easily connected as now, and the benefits span far beyond seeing your friends’ Christmas photos and not-so-funny memes. From marketing, to journalism, to fundraising, social media has revolutionized professional industries.

For local governments, it can hold even greater prizes. Social media is part of a foundation for a new type of democracy and community participation.

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Why We Donated to Support Diversity in LocalGov Leadership | ViewPoint Cloud

Last month, some of our favorite people at ELGL (Engaging Local Government Leaders) reached out to their community to help fund a ‘Diversity Dashboard’ project.

The goal is to “collect quality data about the race, gender, veteran status, and age of local government Chief Administrators (CAOs) and Assistant Chief Administrators (ACAOs) for every local government entity in the United States by December 31st 2017.”

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Five Forward-thinking Ohio Cities Power ePermitting with ViewPoint Cloud

Population: 105,379 (total); 29,600 (average)
State: Ohio
Municipalities Involved: Hudson, Oxford, Upper Arlington, Wooster, Fairfield
Problems Addressed: Improving customer experience, integrating back and front end, moving to cloud-based software
Project Highlights:  Saving money on cloud-based software, improving process efficiency

Over a hundred years old and situated next to Ohio State University, the community of Upper Arlington, Ohio has seen recent rises in property values spurring new development, and in turn, permitting and licensing requests.

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