ViewPoint Blog

Case Studies, Product Features, and Local Government Resources

New Technologies Driving Change in the Way Building Officials Work

Technology is driving major changes in building departments, introducing a whole new way to build our world. Two technologies in particular–cloud-based platforms for storing and sharing data and building information modeling (BIM)–promise to change not only the way construction projects are designed, but also the processes of building officials responsible for approving them. As a result of changing technologies, building officials will soon need to become more tech-savvy in order to take full advantage of the benefits that these new technologies bring.

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Population: 45,193
State: Massachusetts
Departments & Divisions Involved: Inspectional Services, Health
Problem Addressed: Previous vendor unable to implement product efficiently
Project Highlight: Successful government-vendor partnership

When complexity stood between civic leaders in Barnstable and their online permitting goals, they turned to ViewPoint to help turn things around.

Two years in to a regional effort on the Cape to implement a complex enterprise software package, participating communities were having significant trouble becoming successful.

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Population: 81,624
State: Wyoming
Departments & Divisions Involved: Inspectional Services
Problem Addressed: Updating an outdated permitting process
Project Highlight: Shrinking permitting processing times

  • Permit volume soars in Natrona County after a period of rapid growth
  • County officials take initiative to provide better citizen service
  • Natrona County slashes permit processing times with the help of better technology

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Population: 16,693
State: Massachusetts
Departments & Divisions Involved: Inspectional Services
Problem Addressed: Transitioning from paper-based system to increase efficiency

The home of the New England Patriots and Gillette Stadium has scored ViewPoint Cloud to power new online permitting for their constituents.

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The State of Rhode Island and ViewPoint are leading the nation in rolling out an innovative statewide ePermitting platform.

Using ViewPoint Cloud, Rhode Island is modernizing state and local permitting systems through a customer-friendly online permitting portal accessed through each community’s website.

After just six months of system configuration, Rhode Island will light up the ViewPoint Cloud platform in February. Beginning with Building, Electrical, Mechanical, Plumbing, and Fire permits, the platform will grow to encompass additional permit types over time.

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Population: 128,278
State: Connecticut
Departments & Divisions Involved: Inspectional Services, Code Enforcement
Problem Addressed: Streamlining the permit process for the business community
Project Highlight: Boosting economic growth

  • City officials undertake a strategic initiative to increase efficiency and support growth
  • Stamford launches online permitting center for all trade permits
  • Online permitting becomes an instant success in the city

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Rhode Island's ePermitting Initiative a Digital Transformation Success

By Jeff Friedman, Director of Modern Government, Microsoft Corporation on February 8, 2017
Republished from Microsoft CityNext blog

A little over a year ago, I wrote that Rhode Island was leading the nation with a pilot program launching the first statewide online permitting initiative in the U.S. Today, with eight municipalities and two state agencies on ViewPoint Cloud’s Azure-powered platform, Rhode Island is a model for how digital transformation can deliver better and more cost-effective citizen services, and cultivate a business-friendly environment.

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Population: 20,256
State: California
Departments & Divisions Involved: Community Development, Code Enforcement, Planning
Problem Addressed: Centralizing data from paper-based system
Project Highlight: Rapid implementation

The so-called “Friendly City” is about to get a lot more citizen-friendly. The city of Lomita, Calif. will join neighboring California communities in offering online permitting and code enforcement with ViewPoint Cloud.

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Population: 83,105
State: California
Departments & Divisions Involved: Building, Planning, Code Enforcement
Problem Addressed: Increasing citizen transparency and accessibility
Project Highlight: Saving money by switching to modern technology

Last summer, officials in Buena Park, Calif. knew it was time for change. Citizens were demanding greater transparency and accessibility from their government amidst an evolving technological landscape. In response, the city of 80,000 passed a strategic plan that made constituent service a priority, committing to research and develop new technologies to provide “service and information to all.”

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Population: 7,839
State: Massachusetts
Departments & Divisions Involved: Building, Fire Marshal, Health, Planning & Zoning, Police Department, Public Works
Problem Addressed: Connecting inter-departmental workflows
Project Highlight: Rapid implementation

The Town of Orange, CT went live with online permitting today just 90 days after kicking off the process-improvement initiative.

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