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Case Studies, Product Features, and Local Government Resources

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ViewPoint Cloud | Introducing Campaign Renewals

Renewing licenses can be a pain for applicants, but is often especially frustrating and tiring for department staff members. Listening to feedback from our customers, we heard common pain points—like identifying licenses that are up for renewal, notifying applicants, and processing large influxes of renewals applications in a short time period.

Using what we learned, we designed ‘Campaign Renewals’, an all-new feature of our newest platform—ViewPoint Cloud3.

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ELGL Tom Haverford Awards - Local Government - ViewPoint

Thanks to all of our customers, partners, and the team at Engaging Local Government Leaders (ELGL), ViewPoint jumped 32 spots to rank 13th on the most recent list of “Best Vendors Serving Local Government”. We’re incredibly humbled by the recognition and invigorated to continue providing the best product and services for our customers. Who ever said ePermitting software can’t be leading government technology innovation?

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35 Connecticut Communities & Counting, ViewPoint Bringing ePermitting to New Heights

Population: 93,000
State: Connecticut (Region)
Municipalities Involved: 28 Capitol Region Council of Governments (CRCOG) Towns & Cities
Problem Addressed: Updating legacy paper-based and outdated software systems
Project Highlights:  Regional IT procurement model, rapid implementation

With the recent additions of Hamden and Windsor Locks, ViewPoint now provides online permitting, licensing, and code enforcement solutions for 35 Connecticut communities. ViewPoint’s widespread success in Connecticut dates back over a decade, after joining forces with the Capitol Region Council of Governments (CRCOG). After selecting ViewPoint for a state-funded regional technology initiative, CRCOG has helped close to 30 of ViewPoint’s 35 Connecticut communities improve their internal operations and modernize their citizen services.

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Positive Permitting: Designing an Efficient, Customer-Friendly Permitting Process | ViewPoint

In this webinar, government permitting expert Jocelyn Mathiasen provides municipal managers with a guide to making permitting functions efficient, effective, and customer-friendly. While implementing new technology is an important element to improving permitting, governments must also focus on other areas, from streamlining processes to creating accountability across departments, for their technology investments to truly pay off.

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Bloomfield, Connecticut Turns to ViewPoint Cloud for ePermitting

Population: 25,000
State: Connecticut
Departments & Divisions Involved: Building, Engineering, Subdivision, Wetlands, Zoning
Problem Addressed: Digitizing Data with Online Permitting
Project Highlight: Active Partnership

A short drive from Hartford, the Town of Bloomfield, Connecticut is an actively growing community home to some 25,000 residents. After seeing permitting requests rise from an average of $600,000 annually to over $2.5 million, Bloomfield’s Building Department needed permitting technology that would allow customers to apply for permits online, while also reducing the internal workload for overburdened staff members.

Bloomfield has found success with the intuitive design of ViewPoint Cloud, after moving away from a legacy vendor that could not keep up with growing demand.

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Using cloud-based software is standard practice for modern industries and most consumers, yet many local governments have still not fully understood and adopted this technology. That’s why we teamed up with the folks at ProudCity to talk about the benefits and best practices around adopting cloud-based software in local government.

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3 Reasons why #ELGL was the most fun local gov has had in ages

Just a few months ago, my team and I were introduced to Kirsten Wyatt, Executive Director of ELGL. After a few emails back and forth, we knew the ELGL community was one ViewPoint had to be a part of. In no time, we found ourselves sharing content with each others’ subscribers and even planning a joint podcast featuring Dan Ralley of Upper Arlington, OH (another conference attendee!) on Customer Service & ePermitting.

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