Case Studies, Product Features, and Local Government Resources
Name: Carl Anderson
Job title: Senior Municipal Relationship Manager
Hometown: Sudbury, MA
How long have you been with ViewPoint?: 5+ years
Describe yourself in three words: Logical, Focused, Dedicated
If you could have one superpower, what would it be? Mindreading, so I could really know why my opportunities were lost and not won
State: Rhode Island
Problem Addressed: Decentralized paper operations and inefficient communication
Project Highlights: Accessibility for employees and constituents
As a Senior Code Enforcement Clerk in Central Falls, RI, Venuz Zayas is a central hub for permitting activity. Day in, day out, she’s on the forefront of communications with government employees across departments and a slew of constituent applicants–and now, the bulk of her work is completed simply through her keyboard. Between applications, inspections, reporting, and more, Zayas has a lot to manage. With ViewPoint Cloud, all of the information she needs is at her fingertips. This easy access to information is one of the biggest changes Zayas has seen since moving from a paper permitting system to ePermitting with ViewPoint Cloud.
Departments: Special Events
Problem Addressed: Inefficient internal workflows, poor customer communication
Project Highlight: 100% Digital Submissions
The Breckenridge Tourism Office serves a big need in the community, facilitating up to 150 permits a year for special events ranging from the International Snow Sculpture Championships and Oktoberfest, to film shoots and farmers’ markets. Event Coordinator Molly Herwehe knows all about the ins and outs of this process and the shift that’s occurred since Breckenridge switched from their old system to ViewPoint Cloud.
Renewing licenses can be a pain for applicants, but is often especially frustrating and tiring for department staff members. Listening to feedback from our customers, we heard common pain points like identifying licenses that are up for renewal, notifying applicants, and processing large influxes of renewals applications in a short time period.
Using what we learned, we designed ‘Campaign Renewals’, an all-new feature of our newest platform—ViewPoint Cloud3.
Social media has long been an integral part of daily life. We have never been so easily connected as now, and the benefits span far beyond seeing your friends’ Christmas photos and not-so-funny memes. From marketing, to journalism, to fundraising, social media has revolutionized professional industries.
For local governments, it can hold even greater prizes. Social media is part of a foundation for a new type of democracy and community participation.
With the near universal presence of Airbnb, there’s no denying that short-term rentals have cemented their place in modern life. For some, hosting has become a necessary second source of income. For others, short-term rentals present a form of cultural currency for meeting new people or exploring a city. However, they also represent a modern regulatory challenge for local governments—how to regulate globalized, tech-based markets within their own jurisdictions.
Casey is a local entrepreneur looking to open a seafood restaurant in the City of Park View, USA. She has her business plan mapped out, but even so, the permitting process for her restaurant remains a daunting task. Park View has a website, but it’s unclear which forms she needs and which departments should be involved. The process feels unnecessarily slow and cumbersome. Her government feels disconnected and inaccessible to Casey’s ambition for development.
State: Rhode Island
Problem Addressed: Outdated paper processes and operations
Project Highlight: Self-serivce online permitting portal
A veteran staff member in Smithfield’s Building and Zoning Office, Teresa Graham was used to Monday mornings greeting her with tall stacks of paper, phones ringing off the hook, and lines of contractors and residents running out the door. As the office’s intake coordinator, Graham’s job was centered around helping these customers, reviewing their documents, and making sure they had all the information they needed to complete their paper applications.
This month’s launch of ViewPoint Cloud 3 includes a new and improved reporting engine. Whether you want see what tasks are assigned to who, export a monthly report, or find records that have outstanding payments, Reports provides an adaptable, intuitive interface for surfacing that information.
Name: Liz Usherwood
Job title: Customer Success Manager, State of Rhode Island
Hometown: Tampa, FL
How long have you been with ViewPoint?: 1 year!
Describe yourself in three words: Enthusiastic, clumsy, and intellectual
Self-awarded ViewPoint superlative: Most likely to laugh at own joke
ViewPoint Government Solutions is excited to announce the opening of their new Los Angeles office. This move is a reflection of their continued growth in the govtech field of online permitting as well as the hotbed of forward-thinking governments in California and on the West Coast.
This article was authored by John Covey and originally published in the Alliance for Innovation’s Solutions Journal.
About John Covey
Having worked in the technology field for the last 36 years, John currently serves as the Chief Information Officer in Shrewsbury, Massachusetts. As a civic technologist, he supports ViewPoint in continuously improving ViewPoint Cloud, bringing modern permitting services to more forward-thinking local governments like the Town of Shrewsbury.
21st century technologies have brought customer service standards to unprecedented levels. With the advent of services like one-click ordering and instant customer support, modern consumers have come to expect an efficient, user-friendly shopping experience.
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