Customer Service & Permitting - How local governments can do better GovLov Podcast

Upper Arlington’s Lessons for ePermitting & Local Government Software [podcast]

Population: 34,609
State: Ohio
Departments: Building, Zoning and Planning, Property Maintenance, Right of Way, Emergency Services, Special Events
Problems Addressed: Improving permitting functionality, modernizing services
Project Highlights:  Saving money on cloud-based software, improving process efficiency

Last month, Dan Ralley, Assistant City Manager in Upper Arlington, Ohio and our very own Carl Anderson spoke on ELGL’s GovLov Podcast to talk about best practices for successful ePermitting partnerships.

Some of the key takeaways from Upper Arlington’s selection process:

  • The cloud-based software developed in the past couple of years offers local governments more functionality at a fraction of the cost of traditional client-server products.
  • Local governments should be thinking about how they can create the best possible customer service experience for citizens–especially those who might be new to the permit process.
  • One of the best decisions during the selection process was testing out different products in a ‘sandbox environment’ before committing.
  • The most successful implementations involve active partnerships between department staff and the vendor.

Listen below for the full conversation.

 

Read: Four Forward-thinking Ohio Cities Power ePermitting with ViewPoint Cloud

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