An ePermitting Turnaround on Cape Cod

Population: 45,193
State: Massachusetts
Departments & Divisions Involved: Inspectional Services, Health
Problem Addressed: Previous vendor unable to implement product efficiently
Project Highlight: Successful government-vendor partnership

When complexity stood between civic leaders in Barnstable and their online permitting goals, they turned to ViewPoint to help turn things around.

Two years in to a regional effort on the Cape to implement a complex enterprise software package, participating communities were having significant trouble becoming successful.

Officials in Barnstable recognized that it was time to seek a simpler solution.

While researching ePermitting success stories in similar communities, they discovered ViewPoint. With ViewPoint’s simple software, they realized they could quickly bring online permitting to their constituents without the need for consultants and programmers.

Eager to deliver better technology to their constituents, the town partnered with ViewPoint and began an all-hands effort to innovate the way they do business.

Just 11 months later, Barnstable proudly unveiled its new online permitting center, allowing constituents to apply online for mechanical, electrical, gas, and plumbing permits.

When seeking an online permitting solution, finding the right fit is essential. In ViewPoint, Barnstable found not only an ePermitting system that was simple enough to set up quickly, but also an expert team that could help them succeed.

Read: Franklin, MA Changing the Paradigm of Government Service

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