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IT Basics for Government Tech Jargon in Plain English | ViewPoint Cloud

IT Basics for Government: Tech Jargon in Plain English

Sometimes it’s hard to keep up to date in a world full of new technology, especially given the rapid advances in public sector applications. But technology is changing the way government works, from better customer-service to internet infrastructure to widespread collaboration on open source projects.  That’s why we made this short guide for you (or someone you know) to brush up on IT concepts both old and new.

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Kittery, ME | ViewPoint Cloud ePermitting

Kittery, ME on the Power of Customization & Big-Picture Reporting with ePermitting

Population:  9,722
State: Maine
Departments:  Code Enforcement and Planning
Problem Addressed: Lack of centralization and flexibility
Project Highlights: Tailor-made templates and high-level reporting

When Town Manager Kendra Amaral and then Code Enforcement Officer, Bob Marchi, set out to improve Kittery’s permitting process they were looking for a platform that would bring start-to-finish tracking and a centralized database. They wanted a solution that would help the Town streamline their workflows and lessen the load on residents and business ownersoverall, making the process as efficient and responsive as possible.

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16 Ways Local Governments Use Social Media | ViewPoint Cloud

16 Ingenious Ways Local Governments Use Social Media

Social media has long been an integral part of daily life. We have never been so easily connected as now, and the benefits span far beyond seeing your friends’ Christmas photos and not-so-funny memes. From marketing, to journalism, to fundraising, social media has revolutionized professional industries.

For local governments, it can hold even greater prizes. Social media is part of a foundation for a new type of democracy and community participation.

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ICMA Karaoke Blog | ViewPoint Cloud

We Came, We Karaoked—We Conquered ICMA 2018

If you’re wondering what our favorite moment from this month’s ICMA conference was, there’s one particular night that stands out. (Though our conversations with thoughtful government innovators offered too many highlights to recount!) We always knew local government folks loved karaoke, but it wasn’t until this year at ICMA that we found out just how much.

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Introducing Inspections: a Full-Spectrum Enhancement for Efficiency and Ease

Inspection capabilities are crucial when it comes to the health of municipal permitting and licensing processes. Building codes serve as the tentpole for ensuring physical public safety, but they’re only as valuable as a municipality’s ability to conduct quality inspections and ultimately confirm compliance. This is why the upcoming release of the new Inspections feature in ViewPoint Cloud is taking the product to the next level.

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Inside ViewPoint - Rachel Keyser

Inside ViewPoint: Meet Rachel Keyser

Name:  Rachel Keyser
Job title:  Director of Strategic Growth
Hometown:  Seattle, WA
How long have you been with ViewPoint?:  2.5 years

Describe yourself in three words:  Principled, Creative, Curious
If you could have one superpower, what would it be:  To speak every language in the world

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Five Forward-thinking Ohio Cities Power ePermitting with ViewPoint Cloud

Five Forward-thinking Ohio Cities Power ePermitting with ViewPoint Cloud

Population: 160,000 (total); 26,761 (average)
State: Ohio
Municipalities Involved: Hudson, Upper Arlington, Wooster, Fairfield, Bexley
Problems Addressed: Improving customer experience, integrating back and front end, moving to cloud-based software
Project Highlights:  Saving money on cloud-based software, improving process efficiency

Over a hundred years old and situated next to Ohio State University, the community of Upper Arlington, Ohio has seen recent rises in property values spurring new development, and in turn, permitting and licensing requests.

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Benefits of SaaS for Government—Why Cloud-Based Software is the Future

While cloud technology has existed for many decades, it has only become popular in the government sector in recent years. Overcoming initial fears, many leading governments are now embracing adoption of the cloud as a top priority. A 2017 Gartner survey of Government CIOs around the world reported that cloud services and solutions are the technology investments most crucial to achieving their organization’s mission. For those still unfamiliar with the ‘cloud’ and cloud-based solutions like Software as a Service (SaaS), let’s dive into what these things mean and why they are so important for the future of governments.

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Online Permit Portals: The Smart City Hall

You’re an entrepreneur looking to open a food truck in your city. You vaguely recall where City Hall is, but haven’t interacted much with your local government. Your idea for a business spurs the first real introduction.

You go to the your city’s website in search of answers to these questions:

  • What do I need to do to legally operate my business?
  • How much will it cost me?
  • Where do I do it?

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Claremont New Hampshire ViewPoint Cloud Case Study

Claremont, NH Finds Value in Adaptable ePermitting with Pricing, Scalability, & Departmental Integration

Population: 12,857
State: New Hampshire
Departments: Building, Code Enforcement, Health, Planning & Zoning, Fire
Problem Addressed: Outdated software and inefficient permit processing
Project Highlights: Shared cross-departmental workflows & integrated record history

Purchasing new ePermitting software was far from a snap decision for the City of Claremont, New Hampshire. Building Inspector and Deputy Health Officer Sean Glasscock helped lead the City’s year-and-a-half long research process, comparing the different companies and products available to them.

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The Pain of Public Procurement Policy

The Pain of Public Procurement: Policy

This article was authored by Mariam Pallathucheril and originally published on Engaging Local Government Leader’s website.

About Mariam Pallathucheril
Mariam is a summer research fellow at CoProcure and a current MPA/MPP candidate at Columbia University (SIPA) and the Hertie School of Governance concentrating in Economic Policy and Technology. She received her Bachelor’s degree in Economics and Government from Georgetown University.

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5 TED Talks to Inspire Government Innovation & Technology

If you need a little inspiration for your day, take a scroll through these 5 TED speakers and see how they are changing government innovation—and the world—through technology. If you don’t have time to watch, here are the highlights:

Myth: The private sector innovates while the public sector gets in the way. The reality is that government has often been at the head of research and funding for important technological advances. The growing industry of government technology is continuing to push envelopes, challenge long-held stereotypes, and change the culture in and around government. Public-private partnerships will continue to be crucial in advancing society.

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