Case Studies, Product Features, and Local Government Resources
A veteran staff member in Smithfield’s Building and Zoning Office, Teresa Graham was used to Monday mornings greeting her with tall stacks of paper, phones ringing off the hook, and lines of contractors and residents running out the door. As the office’s intake coordinator, Graham’s job was centered around helping these customers, reviewing their documents, and making sure they had all the information they needed to complete their paper applications.
Technology is driving major changes in building departments, introducing a whole new way to build our world. Two technologies in particular–cloud-based platforms for storing and sharing data and building information modeling (BIM)–promise to change not only the way construction projects are designed, but also the processes of building officials responsible for approving them. As a result of changing technologies, building officials will soon need to become more tech-savvy in order to take full advantage of the benefits that these new technologies bring.
Netflix was founded in 1998 with 30 employees and a library of 925 DVDs. At the time, they were up against a 16 billion dollar home video sales and rental industry.
So how is it that they are now one of the world’s leading companies, while Blockbuster and the likes have long since disappeared?
We’re constantly introducing new features in ViewPoint Cloud to help improve the way you work.
The new Required Attachments feature lets department staff designate required or optional files to be included with each application of a given type.
This article was authored by John Covey and originally published in the Alliance for Innovation’s Solutions Journal.
About John Covey
Having worked in the technology field for the last 36 years, John currently serves as the Chief Information Officer in Shrewsbury, Massachusetts. As a civic technologist, he supports ViewPoint in continuously improving ViewPoint Cloud, bringing modern permitting services to more forward-thinking local governments like the Town of Shrewsbury.
21st century technologies have brought customer service standards to unprecedented levels. With the advent of services like one-click ordering and instant customer support, modern consumers have come to expect an efficient, user-friendly shopping experience.
In this webinar, government permitting expert Jocelyn Mathiasen provides municipal managers with a guide to making permitting functions efficient, effective, and customer-friendly. While implementing new technology is an important element to improving permitting, governments must also focus on other areas, from streamlining processes to creating accountability across departments, for their technology investments to truly pay off.
Departments & Divisions Involved: Building, Engineering, Subdivision, Wetlands, Zoning
Problem Addressed: Digitizing Data with Online Permitting
Project Highlight: Active Partnership
A short drive from Hartford, the Town of Bloomfield, Connecticut is an actively growing community home to some 25,000 residents. After seeing permitting requests rise from an average of $600,000 annually to over $2.5 million, Bloomfield’s Building Department needed permitting technology that would allow customers to apply for permits online, while also reducing the internal workload for overburdened staff members.
Bloomfield has found success with the intuitive design of ViewPoint Cloud, after moving away from a legacy vendor that could not keep up with growing demand.
Departments & Divisions Involved: Community Development, Code Enforcement, Planning
Problem Addressed: Centralizing data from paper-based system
Project Highlight: Rapid implementation
Two years ago, the City of Lomita’s Community Development Department found themselves looking for a better way to manage their paper-based permitting system.
Renewing licenses can be a pain for applicants, but is often especially frustrating and tiring for department staff members. Listening to feedback from our customers, we heard common pain points like identifying licenses that are up for renewal, notifying applicants, and processing large influxes of renewals applications in a short time period.
Using what we learned, we designed ‘Campaign Renewals’, an all-new feature of our newest platform—ViewPoint Cloud3.
Last month, some of our favorite people at ELGL (Engaging Local Government Leaders) reached out to their community to help fund a ‘Diversity Dashboard’ project.
The goal is to “collect quality data about the race, gender, veteran status, and age of local government Chief Administrators (CAOs) and Assistant Chief Administrators (ACAOs) for every local government entity in the United States by December 31st 2017.”
The City of Cambridge has selected ViewPoint to power its permitting, licensing, and inspection operations. Well known as a hub for academia, technology, and scientific research, Cambridge will now be using ViewPoint Cloud to improve internal efficiencies and provide more user-friendly citizen services.
Using cloud-based software is standard practice for modern industries and most consumers, yet many local governments have still not fully understood and adopted this technology. That’s why we teamed up with the folks at ProudCity to talk about the benefits and best practices around adopting cloud-based software in local government.
Efficient workflows are the key to a streamlined permitting process, especially when applications need to be reviewed by multiple departments.
With ViewPoint Cloud’s latest platform release, workflows just got a whole lot smarter. Now, you can set workflow steps to appear conditionally, based on your applicants’ form responses.
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