ViewPoint Blog

Case Studies, Product Features, and Local Government Resources

Smithfield, RI Transforms Building Office with Move From Paper to ePermitting | ViewPoint Cloud

A veteran staff member in Smithfield’s Building and Zoning Office, Teresa Graham was used to Monday mornings greeting her with tall stacks of paper, phones ringing off the hook, and lines of contractors and residents running out the door. As the office’s intake coordinator, Graham’s job was centered around helping these customers, reviewing their documents, and making sure they had all the information they needed to complete their paper applications.

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Customer Service & Permitting - How local governments can do better GovLov Podcast

Population: 34,609
State: Ohio
Departments: Building, Zoning and Planning, Property Maintenance, Right of Way, Emergency Services, Special Events
Problems Addressed: Improving permitting functionality, modernizing services
Project Highlights:  Saving money on cloud-based software, improving process efficiency

Last month, Dan Ralley, Assistant City Manager in Upper Arlington, Ohio and our very own Carl Anderson spoke on ELGL’s GovLov Podcast to talk about best practices for successful ePermitting partnerships.

Some of the key takeaways from Upper Arlington’s selection process:

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Population: 7,839
State: Massachusetts
Departments & Divisions Involved: Building, Fire Marshal, Health, Planning & Zoning, Police Department, Public Works
Problem Addressed: Connecting inter-departmental workflows
Project Highlight: Improving workflows and increasing tax revenue through move to ePermitting

A year after beginning the transition from paper permitting to permitting software, Tim Smith, Fire Marshal in Orange, Connecticut, shares their experience.

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Population: 16,693
State: Massachusetts
Departments & Divisions Involved: Inspectional Services
Problem Addressed: Transitioning from paper-based system to increase efficiency

The home of the New England Patriots and Gillette Stadium has scored ViewPoint Cloud to power new online permitting for their constituents.

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38 Connecticut Communities ePermitting | ViewPoint Cloud

Population: 93,000
State: Connecticut (Region)
Municipalities Involved: 28 Capitol Region Council of Governments (CRCOG) Towns & Cities
Problem Addressed: Updating legacy paper-based and outdated software systems
Project Highlights:  Regional IT procurement model, rapid implementation

With the recent additions of Hamden and Windsor Locks, ViewPoint now provides online permitting, licensing, and code enforcement solutions for 38 Connecticut communities. ViewPoint’s widespread success in Connecticut dates back over a decade, after joining forces with the Capitol Region Council of Governments (CRCOG). After selecting ViewPoint for a state-funded regional technology initiative, CRCOG has helped close to 30 of ViewPoint’s 38 Connecticut communities improve their internal operations and modernize their citizen services.

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Rhode Island's ePermitting Initiative a Digital Transformation Success

By Jeff Friedman, Director of Modern Government, Microsoft Corporation on February 8, 2017
Republished from Microsoft CityNext blog

A little over a year ago, I wrote that Rhode Island was leading the nation with a pilot program launching the first statewide online permitting initiative in the U.S. Today, with eight municipalities and two state agencies on ViewPoint Cloud’s Azure-powered platform, Rhode Island is a model for how digital transformation can deliver better and more cost-effective citizen services, and cultivate a business-friendly environment.

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Population: 20,540
State: Ohio
Departments & Divisions Involved: Building, Zoning, Planning, Code Enforcement, Special Events, Water/Sewer
Problem Addressed: Making internal processes more efficient; improving service to business community
Project Highlight: Wooster’s user-friendly permitting portal

The City of Wooster, Ohio has joined the ranks of more than 100 other governments across the country who use ViewPoint to power their ePermitting software. As the first in Ohio to do so, the City of Wooster has become a state leader in digitizing citizen services. 

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Population: 20,256
State: California
Departments & Divisions Involved: Community Development, Code Enforcement, Planning
Problem Addressed: Centralizing data from paper-based system
Project Highlight: Rapid implementation

The so-called “Friendly City” is about to get a lot more citizen-friendly. The city of Lomita, Calif. will join neighboring California communities in offering online permitting and code enforcement with ViewPoint Cloud.

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Bloomfield, Connecticut Turns to ViewPoint Cloud for ePermitting

Population: 25,000
State: Connecticut
Departments & Divisions Involved: Building, Engineering, Subdivision, Wetlands, Zoning
Problem Addressed: Digitizing Data with Online Permitting
Project Highlight: Active Partnership

A short drive from Hartford, the Town of Bloomfield, Connecticut is an actively growing community home to some 25,000 residents. After seeing permitting requests rise from an average of $600,000 annually to over $2.5 million, Bloomfield’s Building Department needed permitting technology that would allow customers to apply for permits online, while also reducing the internal workload for overburdened staff members.

Bloomfield has found success with the intuitive design of ViewPoint Cloud, after moving away from a legacy vendor that could not keep up with growing demand.

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Five Foward-Thinking Ohio Cities Power ePermitting with ViewPoint Cloud

Population: 105,379 (total); 29,600 (average)
State: Ohio
Municipalities Involved: Hudson, Oxford, Upper Arlington, Wooster, Fairfield
Problems Addressed: Improving customer experience, integrating back and front end, moving to cloud-based software
Project Highlights:  Saving money on cloud-based software, improving process efficiency

Over a hundred years old and situated next to Ohio State University, the community of Upper Arlington, Ohio has seen recent rises in property values spurring new development, and in turn, permitting and licensing requests.

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Population: 33,000
State: Massachusetts
Departments & Divisions Involved: Town Clerk
Problem Addressed: Modernizing citizen services, improving productivity
Project Highlight: Rapid implementation

Sitting an hour south of Boston, the community of Franklin, MA prides itself on being a “customer-centric” government. With many new families moving into the area in recent years, the town knew it needed to modernize its services to keep up with growing demand.

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Population: 12,314
State: Rhode Island
Departments & Divisions Involved: Building
Problem Addressed: Making internal operations more efficient
Project Highlight: Rapid implementation

North Smithfield’s Building Department knew they needed a modern ePermitting system. Their old paper permitting and manual data entry were no longer efficient enough to keep up with the rising bar of local government citizen service. Ready to join Rhode Island’s statewide partnership with ViewPoint Cloud, they were still nervous about the time it would take to get the software up and running. But thanks to a little preparation, a user-friendly software design, and ViewPoint Cloud’s proven implementation process, North Smithfield launched their new ePermitting platform in just 30 days.

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Population: 45,193
State: Massachusetts
Departments & Divisions Involved: Inspectional Services, Health
Problem Addressed: Previous vendor unable to implement product efficiently
Project Highlight: Successful government-vendor partnership

When complexity stood between civic leaders in Barnstable and their online permitting goals, they turned to ViewPoint to help turn things around.

Two years in to a regional effort on the Cape to implement a complex enterprise software package, participating communities were having significant trouble becoming successful.

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