ViewPoint Blog

Case Studies, Product Features, and Local Government Resources

ViewPoint Cloud | Introducing Campaign Renewals

Renewing licenses can be a pain for applicants, but is often especially frustrating and tiring for department staff members. Listening to feedback from our customers, we heard common pain points—like identifying licenses that are up for renewal, notifying applicants, and processing large influxes of renewals applications in a short time period.

Using what we learned, we designed ‘Campaign Renewals’, an all-new feature of our newest platform—ViewPoint Cloud3.

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The purpose of ePermitting software is to help make government departments more efficient. That sounds well and nice, but there are so many products out there that claim to increase productivity and efficiency.  So what does ePermitting actually look like in practice? And what makes it worth the cost of transitioning to a new system and training employees?

Let’s take a look at one city building department’s journey from paper permitting to ePermitting with ViewPoint Cloud.

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This is what user-friendly permitting looks like - ViewPoint Cloud

Local governments across the country are looking for ways to provide better digital citizen services. In September, Los Angeles launched a beautiful, user-friendly portal for small businesses, including resources and guidance around the permitting process. Many communities are following suit, realizing the growing importance of easy, efficient citizen services like user-friendly permitting.

However, as we saw with the LA business portal, not all cities have the software to integrate the front-end citizen experience with the back end system used by government officials. In this case, they designed the user portal separately from the permitting database, making integration too complicated and costly. For Los Angeles small businesses owners, this means they cannot actually apply online for many of the permits they need.

With ViewPoint Cloud, a fully integrated permitting system is not only possible, it is the default. The software is designed to do this. In this article, we’ll explore what this looks like in practice and what it means for the citizen experience.

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In How ePermitting Makes Building Departments More Efficient, Part 1, we looked at how one client’s journey from paper to ePermitting with ViewPoint Cloud led to greater efficiency through:

  • Form consolidation
  • Logical organization
  • Automated workflow
  • Automated data entry

In this article, we’ll explore how they completed the transition with:

  • Expedited payment
  • Intuitive customization
  • Dynamic reporting & analytics
  • Electronic permit issuance

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