Departments: Special Events
Problem Addressed: Inefficient internal workflows, poor customer communication
Project Highlight: 100% Digital Submissions
The Breckenridge Tourism Office serves a big need in the community, facilitating up to 150 permits a year for special events ranging from the International Snow Sculpture Championships and Oktoberfest, to film shoots and farmers’ markets. Event Coordinator Molly Herwehe knows all about the ins and outs of this process and the shift that’s occurred since Breckenridge switched from their old system to ViewPoint Cloud.
State: Rhode Island
Problem Addressed: Outdated paper processes and operations
Project Highlight: Self-serivce online permitting portal
A veteran staff member in Smithfield’s Building and Zoning Office, Teresa Graham was used to Monday mornings greeting her with tall stacks of paper, phones ringing off the hook, and lines of contractors and residents running out the door. As the office’s intake coordinator, Graham’s job was centered around helping these customers, reviewing their documents, and making sure they had all the information they needed to complete their paper applications.
Departments: Inspectional Services and Licensing
Problem Addressed: Barriers to implementation with previous vendor
Project Highlight: Agile, customized platform
The City of Cambridge has selected ViewPoint to power its permitting, licensing, and inspection operations. Well known as a hub for academia, technology, and scientific research, Cambridge will now be using ViewPoint Cloud to improve internal efficiencies and provide more user-friendly citizen services.
Departments & Divisions Involved: Building, Engineering, Subdivision, Wetlands, Zoning
Problem Addressed: Digitizing Data with Online Permitting
Project Highlight: Active Partnership
A short drive from Hartford, the Town of Bloomfield, Connecticut is an actively growing community home to some 25,000 residents. After seeing permitting requests rise from an average of $600,000 annually to over $2.5 million, Bloomfield’s Building Department needed permitting technology that would allow customers to apply for permits online, while also reducing the internal workload for overburdened staff members.
Mission Hills, KS
Buena Park, CA
West Fargo, ND
320 Congress St., 5th Floor
Boston, MA 02210