With the recent additions of Hamden and Windsor Locks, ViewPoint now provides online permitting, licensing, and code enforcement solutions for 35 Connecticut communities. ViewPoint’s widespread success in Connecticut dates back over a decade, after joining forces with the Capitol Region Council of Governments (CRCOG). After selecting ViewPoint for a state-funded regional technology initiative, CRCOG has helped close to 30 of ViewPoint’s 35 Connecticut communities improve their internal operations and modernize their citizen services.
Over a hundred years old and situated next to Ohio State University, the community of Upper Arlington, Ohio has seen recent rises in property values spurring new development, and in turn, permitting and licensing requests.
Joining the team a few years ago, Assistant City Manager Dan Ralley found himself overseeing the Community Development Department, responsible for handling the influx of permit requests. The department’s hardworking staff quickly made it clear they were unhappy with their old software system.
Last month, Dan Ralley, Assitant City Manager in Upper Arlington, Ohio and our very own Carl Anderson spoke on ELGL’s GovLov Podcast to talk about best practices for successful ePermitting partnerships.
Some of the key takeaways from Upper Arlington’s selection process:
By Jeff Friedman, Director of Modern Government, Microsoft Corporation on February 8, 2017
Republished from Microsoft CityNext blog
A little over a year ago, I wrote that Rhode Island was leading the nation with a pilot program launching the first statewide online permitting initiative in the U.S. Today, with eight municipalities and two state agencies on ViewPoint Cloud’s Azure-powered platform, Rhode Island is a model for how digital transformation can deliver better and more cost-effective citizen services, and cultivate a business-friendly environment.
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