145+ forward-thinking cities serve
7 million citizens with ViewPoint Cloud

Why governments choose ViewPoint

5x

Process citizen services up to 5x faster than with legacy systems

85%

Up to 85% more cost-effective than legacy on-premise systems

4.6

Constituents give ViewPoint-powered agencies an average 4.6-star rating

Customer Stories

Central Falls, RI Code Enforcement Clerk on Becoming a Lean Government with ePermitting

Central Falls, RI Code Enforcement Clerk on Becoming a Lean Government with ePermitting

Population: 19,347
State: Rhode Island
Department: Building
Problem Addressed: Decentralized paper operations and inefficient communication
Project Highlights: Accessibility for employees and constituents

As a Senior Code Enforcement Clerk in Central Falls, RI, Venuz Zayas is a central hub for permitting activity. Day in, day out, she’s on the forefront of communications with government employees across departments and a slew of constituent applicants–and now, the bulk of her work is completed simply through her keyboard. Between applications, inspections, reporting, and more, Zayas has a lot to manage. With ViewPoint Cloud, all of the information she needs is at her fingertips. This easy access to information is one of the biggest changes Zayas has seen since moving from a paper permitting system to ePermitting with ViewPoint Cloud.

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Breckenridge, CO Builds Efficiency & Community with Online Event Permitting

Breckenridge, CO Builds Efficiency & Community with Online Event Permitting

Population: 4,896
State: Colorado
Departments: Special Events
Problem Addressed: Inefficient internal workflows, poor customer communication
Project Highlight: 100% Digital Submissions

The Breckenridge Tourism Office serves a big need in the community, facilitating up to 150 permits a year for special events ranging from the International Snow Sculpture Championships and Oktoberfest, to film shoots and farmers’ markets. Event Coordinator Molly Herwehe knows all about the ins and outs of this process and the shift that’s occurred since Breckenridge switched from their old system to ViewPoint Cloud.

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Smithfield, RI Transforms Building Office with Move From Paper to ePermitting

Smithfield, RI Transforms Building Office with Move From Paper to ePermitting

Population: 21,430
State: Rhode Island
Departments: Building
Problem Addressed: Outdated paper processes and operations
Project Highlight: Self-serivce online permitting portal

A veteran staff member in Smithfield’s Building and Zoning Office, Teresa Graham was used to Monday mornings greeting her with tall stacks of paper, phones ringing off the hook, and lines of contractors and residents running out the door. As the office’s intake coordinator, Graham’s job was centered around helping these customers, reviewing their documents, and making sure they had all the information they needed to complete their paper applications.

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City of Cambridge Partners with ViewPoint After Delays with Vendor-Centric Solution

City of Cambridge Partners with ViewPoint After Delays with Vendor-Centric Solution

Population: 110,651
State: Massachusetts
Departments: Inspectional Services and Licensing
Problem Addressed: Barriers to implementation with previous vendor
Project Highlight: Agile, customized platform

The City of Cambridge has selected ViewPoint to power its permitting, licensing, and inspection operations. Well known as a hub for academia, technology, and scientific research, Cambridge will now be using ViewPoint Cloud to improve internal efficiencies and provide more user-friendly citizen services.

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"Once we started using ViewPoint Cloud we realized it was like we had been working by candlelight and now we have electricity."

Teresa Graham, Building and Zoning
Town of Smithfield, RI

ViewPoint by the numbers

1 mil.

permits issued annually

100k

mobile inspections annually

7 mil.

citizens served

Join the 145+ forward-thinking agencies using our cloud-hosted platforms

City Of

Cambridge, MA

Town Of

Breckenridge, CO

City Of

Providence, RI

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Wooster, OH

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Lomita, CA

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Orange, CT

City Of

Everett, MA

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Mission Hills, KS

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Franklin, MA

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Buena Park, CA

City Of

Casper, WY

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West Fargo, ND

Contact Us

617-577-9000
info@viewpointcloud.com

Boston Headquarters
320 Congress St., 5th Floor
Boston, MA 02210

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555 W 5th St., 35th Floor
Los Angeles, CA 90013

High-performance permitting for government agencies

© 2018 ViewPoint Government Solutions

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