ViewPoint Customer Success

With you every step of the way

As e-government veterans, we know what it takes to succeed. We provide expert implementation and ongoing support to every ViewPoint customer.

Implementation Overview

ViewPoint Cloud is a modern configurable platform, so you don't need a software programmer to get started. Our implementation specialists will walk you through the process in weeks.

Process Planning

We work with your staff to map each departmental permit/license process and assess adherence to best practices. We'll also help guide the collection of all application forms, permits, letters, and fee schedules associated with each permit type for use in ViewPoint Cloud.

System Configuration

Your implementation team will work with you according to the project scope to configure permit/license types in your ViewPoint Cloud environment, as well as any data integrations and migrations. Upon configuration, you’ll have the ability to test each permit/license to ensure satisfaction.

Change Management

Your client success manager will work with you to determine a change management plan for your department. Communicate upcoming changes to your department and have them try out their new system, and discuss plans for internal and public rollouts.

Bring your data

When you move to ViewPoint Cloud, it's easy to bring your historical data with you. We've migrated from dozens of legacy systems with a 100% success rate.

Ongoing Support

Our deep commitment to customer support makes digital transformation easy on your department.
We’re available 24/7 via email and Monday-Friday from 8:00am-5:00pm over the phone for any urgent issues. Our first-response time for any issue is same-business-day.
With access to a wealth of help videos and articles, you’ll never be at a loss with product functionality. Our robust user community is always willing to lend their advice, and when you need to speak to a ViewPoint team member, we’re there to help.

ViewPoint by the numbers

6 weeks

average implementation time

1 hour

typical support response


users supported

"It was unanimous at the end of our demos that ViewPoint Cloud was the right choice, because of its simplicity for staff to use on the backend, and also, most importantly, we felt it was by far the most customer-service friendly and easiest for the residents to use."

Jamie Hellen, Deputy Town Administrator
Town of Franklin, MA

Learn More

Contact Us

320 Congress St., 5th Floor
Boston, MA 02210

High-performance permitting for government agencies
© 2017 ViewPoint Government Solutions

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