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Five Forward-thinking Ohio Cities Power ePermitting with ViewPoint Cloud

Population: 160,000 (total); 26,761 (average)
State: Ohio
Municipalities Involved: Hudson, Oxford, Upper Arlington, Wooster, Fairfield, Bexley
Problems Addressed: Improving customer experience, integrating back and front end, moving to cloud-based software
Project Highlights:  Saving money on cloud-based software, improving process efficiency

Over a hundred years old and situated next to Ohio State University, the community of Upper Arlington, Ohio has seen recent rises in property values spurring new development, and in turn, permitting and licensing requests.

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Smithfield, RI Transforms Building Office with Move From Paper to ePermitting | ViewPoint Cloud

Population: 21,430
State: Rhode Island
Departments: Building
Problem Addressed: Outdated paper processes and operations
Project Highlight: Self-serivce online permitting portal

A veteran staff member in Smithfield’s Building and Zoning Office, Teresa Graham was used to Monday mornings greeting her with tall stacks of paper, phones ringing off the hook, and lines of contractors and residents running out the door. As the office’s intake coordinator, Graham’s job was centered around helping these customers, reviewing their documents, and making sure they had all the information they needed to complete their paper applications.

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Bloomfield, Connecticut Turns to ViewPoint Cloud for ePermitting

Population: 25,000
State: Connecticut
Departments & Divisions Involved: Building, Engineering, Subdivision, Wetlands, Zoning
Problem Addressed: Digitizing Data with Online Permitting
Project Highlight: Active Partnership

A short drive from Hartford, the Town of Bloomfield, Connecticut is an actively growing community home to some 25,000 residents. After seeing permitting requests rise from an average of $600,000 annually to over $2.5 million, Bloomfield’s Building Department needed permitting technology that would allow customers to apply for permits online, while also reducing the internal workload for overburdened staff members.

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Population: 20,540
State: Ohio
Departments & Divisions Involved: Building, Zoning, Planning, Code Enforcement, Special Events, Water/Sewer
Problem Addressed: Making internal processes more efficient; improving service to business community
Project Highlight: Wooster’s user-friendly permitting portal

The City of Wooster, Ohio has joined the ranks of more than 100 other governments across the country who use ViewPoint to power their ePermitting software. As the first in Ohio to do so, the City of Wooster has become a state leader in digitizing citizen services. 

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Claremont New Hampshire ViewPoint Cloud Case Study

Population: 12,857
State: New Hampshire
Departments: Building, Code Enforcement, Health, Planning & Zoning, Fire
Problem Addressed: Outdated software and inefficient permit processing
Project Highlights: Shared cross-departmental workflows & integrated record history

Purchasing new ePermitting software was far from a snap decision for the City of Claremont, New Hampshire. Building Inspector and Deputy Health Officer Sean Glasscock helped lead the City’s year-and-a-half long research process, comparing the different companies and products available to them.

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New Technologies Driving Change in the Way Building Officials Work | ViewPoint Cloud

Technology is driving major changes in building departments, introducing a whole new way to build our world. Two technologies in particular–cloud-based platforms for storing and sharing data and building information modeling (BIM)–promise to change not only the way construction projects are designed, but also the processes of building officials responsible for approving them. As a result of changing technologies, building officials will soon need to become more tech-savvy in order to take full advantage of the benefits that these new technologies bring.

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One Year Later Orange, Connecticut Shares Experience with Permitting Software | ViewPoint Cloud

Population: 14,000
State: Connecticut
Departments & Divisions Involved: Building, Fire Marshal, Health, Planning & Zoning, Police Department, Public Works
Problem Addressed: Connecting inter-departmental workflows
Project Highlight: Improving workflows and increasing tax revenue through move to ePermitting

A year after beginning the transition from paper permitting to permitting software, Tim Smith, Fire Marshal in Orange, Connecticut, shares their experience.

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How ePermitting Makes Building Departments More Efficient, Part 1 | ViewPoint Cloud

The purpose of ePermitting software is to help make government departments more efficient. That sounds well and nice, but there are so many products out there that claim to increase productivity and efficiency.  So what does ePermitting actually look like in practice? And what makes it worth the cost of transitioning to a new system and training employees?

Let’s take a look at one city building department’s journey from paper permitting to ePermitting with ViewPoint Cloud.

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Population: 83,105
State: California
Departments & Divisions Involved: Building, Planning, Code Enforcement
Problem Addressed: Increasing citizen transparency and accessibility
Project Highlight: Saving money by switching to modern technology

Last summer, officials in Buena Park, Calif. knew it was time for change. Citizens were demanding greater transparency and accessibility from their government amidst an evolving technological landscape. In response, the city of 80,000 passed a strategic plan that made constituent service a priority, committing to research and develop new technologies to provide “service and information to all.”

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Central Falls Rhode Island Case Study

Population: 19,347
State: Rhode Island
Department: Building
Problem Addressed: Decentralized paper operations and inefficient communication
Project Highlights: Accessibility for employees and constituents

As a Senior Code Enforcement Clerk in Central Falls, RI, Venuz Zayas is a central hub for permitting activity. Day in, day out, she’s on the forefront of communications with government employees across departments and a slew of constituent applicants–and now, the bulk of her work is completed simply through her keyboard. Between applications, inspections, reporting, and more, Zayas has a lot to manage. With ViewPoint Cloud, all of the information she needs is at her fingertips. This easy access to information is one of the biggest changes Zayas has seen since moving from a paper permitting system to ePermitting with ViewPoint Cloud.

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City-of-Cambridge-Partners-with-ViewPoint

Population: 110,651
State: Massachusetts
Departments: Inspectional Services and Licensing
Problem Addressed: Barriers to implementation with previous vendor
Project Highlight: Agile, customized platform

The City of Cambridge has selected ViewPoint to power its permitting, licensing, and inspection operations. Well known as a hub for academia, technology, and scientific research, Cambridge will now be using ViewPoint Cloud to improve internal efficiencies and provide more user-friendly citizen services.

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How ePermitting Makes Building Departments More Efficient, Part 2 | ViewPoint Cloud

In How ePermitting Makes Building Departments More Efficient, Part 1, we looked at how one client’s journey from paper to ePermitting with ViewPoint Cloud led to greater efficiency through:

  • Form consolidation
  • Logical organization
  • Automated workflow
  • Automated data entry

In this article, we’ll explore how they completed the transition with:

  • Expedited payment
  • Intuitive customization
  • Dynamic reporting & analytics
  • Electronic permit issuance

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Online Permitting Transforms Orange CT Permit Process in 90 Days | ViewPoint Cloud

Population: 14,000
State: Connecticut
Departments & Divisions Involved: Building, Fire Marshal, Health, Planning & Zoning, Police Department, Public Works
Problem Addressed: Connecting inter-departmental workflows
Project Highlight: Rapid implementation

The Town of Orange, CT went live with online permitting today just 90 days after kicking off the process-improvement initiative.

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