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Community Development Officials' New Role Modernizing Citizen Services | ViewPoint Cloud

We live in an age of customer service. From your local grocery store to e-commerce giants like Zappos, today’s businesses are acutely concentrated on the ease and personalization of their customers’ experiences.

Having long been the norm in the private sector, this emphasis on customer-centric service is quickly becoming the new standard for local governments.

So who’s taking on this responsibility?

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