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Tag: Community Development

Kernersville, NC Case Study | ViewPoint Cloud

How Kernersville, NC Launched their Modern ePermitting Solution in Just 2 Months

Population: 24,386
State: North Carolina
Departments: Community DevelopmentBuilding, Inspections, Code Enforcement, Fire
Problem Addressed: Cumbersome, makeshift software
Project Highlights: 2 month implementation & inspection management

Kernersville, North Carolina is a town of 25,000 residents and a booming commercial base. Located in the center of “The Triad”the third largest metropolitan area in the State—the Town is a popular location for business and industrial parks, contributing a vast amount of work to the Community Development Department. One prime example: the 1-million-square-foot Amazon fulfillment center being built in Kernersville right now.

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Community Development Officials' New Role Modernizing Citizen Services | ViewPoint Cloud

The New Role of Community Development Officials: Modernizing Citizen Services

We live in an age of customer service. From your local grocery store to e-commerce giants like Zappos, today’s businesses are acutely concentrated on the ease and personalization of their customers’ experiences.

Having long been the norm in the private sector, this emphasis on customer-centric service is quickly becoming the new standard for local governments.

So who’s taking on this responsibility?

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