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Case Studies, Product Features, and Local Government Resources

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Inspections is coming to ViewPoint Cloud September 27th

Inspection capabilities are crucial when it comes to the health of municipal permitting and licensing processes. Building codes serve as the tentpole for ensuring physical public safety, but they’re only as valuable as a municipality’s ability to conduct quality inspections and ultimately confirm compliance. This is why the upcoming release of the new Inspections feature in ViewPoint Cloud is taking the product to the next level.

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Introducing Campaign Renewals | ViewPoint Cloud

Renewing licenses can be a pain for applicants, but is often especially frustrating and tiring for department staff members. Listening to feedback from our customers, we heard common pain points like identifying licenses that are up for renewal, notifying applicants, and processing large influxes of renewals applications in a short time period.

Using what we learned, we designed ‘Campaign Renewals’, an all-new feature of our newest platform—ViewPoint Cloud3.

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Claremont New Hampshire ViewPoint Cloud Case Study

Population: 12,857
State: New Hampshire
Departments: Building, Code Enforcement, Health, Planning & Zoning, Fire
Problem Addressed: Outdated software and inefficient permit processing
Project Highlights: Shared cross-departmental workflows & integrated record history

Purchasing new ePermitting software was far from a snap decision for the City of Claremont, New Hampshire. Building Inspector and Deputy Health Officer Sean Glasscock helped lead the City’s year-and-a-half long research process, comparing the different companies and products available to them.

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Central Falls Rhode Island Case Study

Population: 19,347
State: Rhode Island
Department: Building
Problem Addressed: Decentralized paper operations and inefficient communication
Project Highlights: Accessibility for employees and constituents

As a Senior Code Enforcement Clerk in Central Falls, RI, Venuz Zayas is a central hub for permitting activity. Day in, day out, she’s on the forefront of communications with government employees across departments and a slew of constituent applicants–and now, the bulk of her work is completed simply through her keyboard. Between applications, inspections, reporting, and more, Zayas has a lot to manage. With ViewPoint Cloud, all of the information she needs is at her fingertips. This easy access to information is one of the biggest changes Zayas has seen since moving from a paper permitting system to ePermitting with ViewPoint Cloud.

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Breckenridge CO Builds Efficency and Community with Special Events ePermitting | ViewPoint Cloud

Population: 4,896
State: Colorado
Departments: Special Events
Problem Addressed: Inefficient internal workflows, poor customer communication
Project Highlight: 100% Digital Submissions

The Breckenridge Tourism Office serves a big need in the community, facilitating up to 150 permits a year for special events ranging from the International Snow Sculpture Championships and Oktoberfest, to film shoots and farmers’ markets. Event Coordinator Molly Herwehe knows all about the ins and outs of this process and the shift that’s occurred since Breckenridge switched from their old system to ViewPoint Cloud.

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New Technologies Driving Change in the Way Building Officials Work | ViewPoint Cloud

Technology is driving major changes in building departments, introducing a whole new way to build our world. Two technologies in particular–cloud-based platforms for storing and sharing data and building information modeling (BIM)–promise to change not only the way construction projects are designed, but also the processes of building officials responsible for approving them. As a result of changing technologies, building officials will soon need to become more tech-savvy in order to take full advantage of the benefits that these new technologies bring.

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Marijuana Regulations Permitting and Licensing Guide | Local Government Resources - ViewPoint

Marijuana regulation remains a controversial subject across all levels of government, but there’s no denying the fact that the tides are changing in favor of legalization. The 2016 election seasonwhere a historic number of states passed ballot initiatives legalizing marijuanaseems to have been a tipping point, and the pro-legalization movement is showing no signs of slowing down.

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Introducing Smart Projects | ViewPoint Cloud3

Casey is a local entrepreneur looking to open a seafood restaurant in the City of Park View, USA. She has her business plan mapped out, but even so, the permitting process for her restaurant remains a daunting task. Park View has a website, but it’s unclear which forms she needs and which departments should be involved. The process feels unnecessarily slow and cumbersome. Her government feels disconnected and inaccessible to Casey’s ambition for development.

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Technology as a Catalyst for Process Improvement | Municipal ePermitting

This article was authored by John Covey and originally published in the Alliance for Innovation’s Solutions Journal.

About John Covey
Having worked in the technology field for the last 36 years, John currently serves as the Chief Information Officer in Shrewsbury, Massachusetts. As a civic technologist, he supports ViewPoint in continuously improving ViewPoint Cloud, bringing modern permitting services to more forward-thinking local governments like the Town of Shrewsbury. 

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Positive Permitting: Designing an Efficient, Customer-Friendly Permitting Process | ViewPoint

In this webinar, government permitting expert Jocelyn Mathiasen provides municipal managers with a guide to making permitting functions efficient, effective, and customer-friendly. While implementing new technology is an important element to improving permitting, governments must also focus on other areas, from streamlining processes to creating accountability across departments, for their technology investments to truly pay off.

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38 Connecticut Communities & Counting, ViewPoint Bringing ePermitting to New Heights | ViewPoint Cloud

Population: 93,000
State: Connecticut (Region)
Municipalities Involved: 28 Capitol Region Council of Governments (CRCOG) Towns & Cities
Problem Addressed: Updating legacy paper-based and outdated software systems
Project Highlights:  Regional IT procurement model, rapid implementation

With the recent additions of Hamden and Windsor Locks, ViewPoint now provides online permitting, licensing, and code enforcement solutions for 36 Connecticut communities. ViewPoint’s widespread success in Connecticut dates back over a decade, after joining forces with the Capitol Region Council of Governments (CRCOG). After selecting ViewPoint for a state-funded regional technology initiative, CRCOG has helped close to 30 of ViewPoint’s 36 Connecticut communities improve their internal operations and modernize their citizen services.

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