ViewPoint Blog

Case Studies, Product Features, and Local Government Resources

Introducing Smart Projects | ViewPoint Cloud3

Casey is a local entrepreneur looking to open a seafood restaurant in the City of Park View, USA. She has her business plan mapped out, but even so, the permitting process for her restaurant remains a daunting task. Park View has a website, but it’s unclear which forms she needs and which departments should be involved. The process feels unnecessarily slow and cumbersome. Her government feels disconnected and inaccessible to Casey’s ambition for development.

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Technology as a Catalyst for Process Improvement | Municipal ePermitting

This article was authored by John Covey and originally published in the Alliance for Innovation’s Solutions Journal.

About John Covey
Having worked in the technology field for the last 36 years, John currently serves as the Chief Information Officer in Shrewsbury, Massachusetts. As a civic technologist, he supports ViewPoint in continuously improving ViewPoint Cloud, bringing modern permitting services to more forward-thinking local governments like the Town of Shrewsbury. 

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Positive Permitting: Designing an Efficient, Customer-Friendly Permitting Process | ViewPoint

In this webinar, government permitting expert Jocelyn Mathiasen provides municipal managers with a guide to making permitting functions efficient, effective, and customer-friendly. While implementing new technology is an important element to improving permitting, governments must also focus on other areas, from streamlining processes to creating accountability across departments, for their technology investments to truly pay off.

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38 Connecticut Communities & Counting, ViewPoint Bringing ePermitting to New Heights | ViewPoint Cloud

Population: 93,000
State: Connecticut (Region)
Municipalities Involved: 28 Capitol Region Council of Governments (CRCOG) Towns & Cities
Problem Addressed: Updating legacy paper-based and outdated software systems
Project Highlights:  Regional IT procurement model, rapid implementation

With the recent additions of Hamden and Windsor Locks, ViewPoint now provides online permitting, licensing, and code enforcement solutions for 38 Connecticut communities. ViewPoint’s widespread success in Connecticut dates back over a decade, after joining forces with the Capitol Region Council of Governments (CRCOG). After selecting ViewPoint for a state-funded regional technology initiative, CRCOG has helped close to 30 of ViewPoint’s 38 Connecticut communities improve their internal operations and modernize their citizen services.

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Customer Service & Permitting - How local governments can do better GovLov Podcast | ViewPoint Cloud

Population: 34,609
State: Ohio
Departments: Building, Zoning and Planning, Property Maintenance, Right of Way, Emergency Services, Special Events
Problems Addressed: Improving permitting functionality, modernizing services
Project Highlights:  Saving money on cloud-based software, improving process efficiency

Last month, Dan Ralley, Assistant City Manager in Upper Arlington, Ohio and our very own Carl Anderson spoke on ELGL’s GovLov Podcast to talk about best practices for successful ePermitting partnerships.

Some of the key takeaways from Upper Arlington’s selection process:

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Introducing Campaign Renewals | ViewPoint Cloud

Renewing licenses can be a pain for applicants, but is often especially frustrating and tiring for department staff members. Listening to feedback from our customers, we heard common pain points like identifying licenses that are up for renewal, notifying applicants, and processing large influxes of renewals applications in a short time period.

Using what we learned, we designed ‘Campaign Renewals’, an all-new feature of our newest platform—ViewPoint Cloud3.

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Why ePermitting is the Low-Hanging Fruit | ViewPoint Cloud

You read that right – we’re a permitting solution referring to ePermitting as “low-hanging fruit”. Why? Because when it comes to high-impact, measurable, and scalable improvements to your municipality’s digital presence, ePermitting is like training wheels. Whether you’re a team of one managing countless moving parts, or a local government who hasn’t yet heavily invested in your online presence, it’s time to consider ePermitting. It’s time to consider giving a little, in return for a lot.

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Breckenridge CO Builds Efficency and Community with Special Events ePermitting | ViewPoint Cloud

Population: 4,896
State: Colorado
Departments: Special Events
Problem Addressed: Inefficient internal workflows, poor customer communication
Project Highlight: 100% Digital Submissions

The Breckenridge Tourism Office serves a big need in the community, facilitating up to 150 permits a year for special events ranging from the International Snow Sculpture Championships and Oktoberfest, to film shoots and farmers’ markets. Event Coordinator Molly Herwehe knows all about the ins and outs of this process and the shift that’s occurred since Breckenridge switched from their old system to ViewPoint Cloud.

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New Technologies Driving Change in the Way Building Officials Work | ViewPoint Cloud

Technology is driving major changes in building departments, introducing a whole new way to build our world. Two technologies in particular–cloud-based platforms for storing and sharing data and building information modeling (BIM)–promise to change not only the way construction projects are designed, but also the processes of building officials responsible for approving them. As a result of changing technologies, building officials will soon need to become more tech-savvy in order to take full advantage of the benefits that these new technologies bring.

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Five Forward-thinking Ohio Cities Power ePermitting with ViewPoint Cloud

Population: 105,379 (total); 29,600 (average)
State: Ohio
Municipalities Involved: Hudson, Oxford, Upper Arlington, Wooster, Fairfield
Problems Addressed: Improving customer experience, integrating back and front end, moving to cloud-based software
Project Highlights:  Saving money on cloud-based software, improving process efficiency

Over a hundred years old and situated next to Ohio State University, the community of Upper Arlington, Ohio has seen recent rises in property values spurring new development, and in turn, permitting and licensing requests.

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Community Development Officials' New Role Modernizing Citizen Services | ViewPoint Cloud

We live in an age of customer service. From your local grocery store to e-commerce giants like Zappos, today’s businesses are acutely concentrated on the ease and personalization of their customers’ experiences.

Having long been the norm in the private sector, this emphasis on customer-centric service is quickly becoming the new standard for local governments.

So who’s taking on this responsibility?

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