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38 Connecticut Communities & Counting, ViewPoint Bringing ePermitting to New Heights | ViewPoint Cloud

Population: 93,000
State: Connecticut (Region)
Municipalities Involved: 28 Capitol Region Council of Governments (CRCOG) Towns & Cities
Problem Addressed: Updating legacy paper-based and outdated software systems
Project Highlights:  Regional IT procurement model, rapid implementation

With the recent additions of Hamden and Windsor Locks, ViewPoint now provides online permitting, licensing, and code enforcement solutions for 36 Connecticut communities. ViewPoint’s widespread success in Connecticut dates back over a decade, after joining forces with the Capitol Region Council of Governments (CRCOG). After selecting ViewPoint for a state-funded regional technology initiative, CRCOG has helped close to 30 of ViewPoint’s 36 Connecticut communities improve their internal operations and modernize their citizen services.

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Why ePermitting is the Low-Hanging Fruit | ViewPoint Cloud

You read that right – we’re a permitting solution referring to ePermitting as “low-hanging fruit”. Why? Because when it comes to high-impact, measurable, and scalable improvements to your municipality’s digital presence, ePermitting is like training wheels. Whether you’re a team of one managing countless moving parts, or a local government who hasn’t yet heavily invested in your online presence, it’s time to consider ePermitting. It’s time to consider giving a little, in return for a lot.

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Franklin MA is Changing the Paradigm of Government Service | ViewPoint Cloud

Population: 33,000
State: Massachusetts
Departments & Divisions Involved: Town Clerk
Problem Addressed: Modernizing citizen services, improving productivity
Project Highlight: Rapid implementation

Sitting an hour south of Boston, the community of Franklin, MA prides itself on being a “customer-centric” government. With many new families moving into the area in recent years, the town knew it needed to modernize its services to keep up with growing demand.

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Population: 20,540
State: Ohio
Departments & Divisions Involved: Building, Zoning, Planning, Code Enforcement, Special Events, Water/Sewer
Problem Addressed: Making internal processes more efficient; improving service to business community
Project Highlight: Wooster’s user-friendly permitting portal

The City of Wooster, Ohio has joined the ranks of more than 100 other governments across the country who use ViewPoint to power their ePermitting software. As the first in Ohio to do so, the City of Wooster has become a state leader in digitizing citizen services. 

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Population: 12,314
State: Rhode Island
Departments & Divisions Involved: Building
Problem Addressed: Making internal operations more efficient
Project Highlight: Rapid implementation

North Smithfield’s Building Department knew they needed a modern ePermitting system. Their old paper permitting and manual data entry were no longer efficient enough to keep up with the rising bar of local government citizen service. Ready to join Rhode Island’s statewide partnership with ViewPoint Cloud, they were still nervous about the time it would take to get the software up and running. But thanks to a little preparation, a user-friendly software design, and ViewPoint Cloud’s proven implementation process, North Smithfield launched their new ePermitting platform in just 30 days.

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Community Development Officials' New Role Modernizing Citizen Services | ViewPoint Cloud

We live in an age of customer service. From your local grocery store to e-commerce giants like Zappos, today’s businesses are acutely concentrated on the ease and personalization of their customers’ experiences.

Having long been the norm in the private sector, this emphasis on customer-centric service is quickly becoming the new standard for local governments.

So who’s taking on this responsibility?

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One Year Later Orange, Connecticut Shares Experience with Permitting Software | ViewPoint Cloud

Population: 14,000
State: Connecticut
Departments & Divisions Involved: Building, Fire Marshal, Health, Planning & Zoning, Police Department, Public Works
Problem Addressed: Connecting inter-departmental workflows
Project Highlight: Improving workflows and increasing tax revenue through move to ePermitting

A year after beginning the transition from paper permitting to permitting software, Tim Smith, Fire Marshal in Orange, Connecticut, shares their experience.

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Online Permit Portals: The Smart City Hall | ViewPoint Cloud

You’re an entrepreneur looking to open a food truck in your city. You vaguely recall where City Hall is, but haven’t interacted much with your local government. Your idea for a business spurs the first real introduction.

You go to the your city’s website in search of answers to these questions:

  • What do I need to do to legally operate my business?
  • How much will it cost me?
  • Where do I do it?

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How ePermitting Makes Building Departments More Efficient, Part 1 | ViewPoint Cloud

The purpose of ePermitting software is to help make government departments more efficient. That sounds well and nice, but there are so many products out there that claim to increase productivity and efficiency.  So what does ePermitting actually look like in practice? And what makes it worth the cost of transitioning to a new system and training employees?

Let’s take a look at one city building department’s journey from paper permitting to ePermitting with ViewPoint Cloud.

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Customer Service & Permitting - How local governments can do better GovLov Podcast | ViewPoint Cloud

Population: 34,609
State: Ohio
Departments: Building, Zoning and Planning, Property Maintenance, Right of Way, Emergency Services, Special Events
Problems Addressed: Improving permitting functionality, modernizing services
Project Highlights:  Saving money on cloud-based software, improving process efficiency

Last month, Dan Ralley, Assistant City Manager in Upper Arlington, Ohio and our very own Carl Anderson spoke on ELGL’s GovLov Podcast to talk about best practices for successful ePermitting partnerships.

Some of the key takeaways from Upper Arlington’s selection process:

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Rhode Island's ePermitting Initiative a Digital Transformation Success | ViewPoint Cloud

By Jeff Friedman, Director of Modern Government, Microsoft Corporation on February 8, 2017
Republished from Microsoft CityNext blog

A little over a year ago, I wrote that Rhode Island was leading the nation with a pilot program launching the first statewide online permitting initiative in the U.S. Today, with eight municipalities and two state agencies on ViewPoint Cloud’s Azure-powered platform, Rhode Island is a model for how digital transformation can deliver better and more cost-effective citizen services, and cultivate a business-friendly environment.

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How ePermitting Makes Building Departments More Efficient, Part 2 | ViewPoint Cloud

In How ePermitting Makes Building Departments More Efficient, Part 1, we looked at how one client’s journey from paper to ePermitting with ViewPoint Cloud led to greater efficiency through:

  • Form consolidation
  • Logical organization
  • Automated workflow
  • Automated data entry

In this article, we’ll explore how they completed the transition with:

  • Expedited payment
  • Intuitive customization
  • Dynamic reporting & analytics
  • Electronic permit issuance

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