ViewPoint Blog

Case Studies, Product Features, and Local Government Resources

Positive Permitting: Designing an Efficient, Customer-Friendly Permitting Process | ViewPoint

In this webinar, government permitting expert Jocelyn Mathiasen provides municipal managers with a guide to making permitting functions efficient, effective, and customer-friendly. While implementing new technology is an important element to improving permitting, governments must also focus on other areas, from streamlining processes to creating accountability across departments, for their technology investments to truly pay off.

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Balancing Responsiveness & Resource Management | Year of the Citizen Webinar Series

Last month we sat down with Riverside, California’s Chief Innovation Officer Lea Deesing and Director of Community & Economic Development Rafael Guzman to talk about their strides in customer-facing technology. With an innovative ‘ecosystem’ of online services, Riverside, CA is a nationwide leader in providing customer-centric tools and platforms for their residents and visitors. Having spent many years working in smaller communities, Deesing and Guzman also share their insights for improving customer service and technological innovation without breaking the bank.

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Why We Donated to Support Diversity in LocalGov Leadership | ViewPoint Cloud

Last month, some of our favorite people at ELGL (Engaging Local Government Leaders) reached out to their community to help fund a ‘Diversity Dashboard’ project.

The goal is to “collect quality data about the race, gender, veteran status, and age of local government Chief Administrators (CAOs) and Assistant Chief Administrators (ACAOs) for every local government entity in the United States by December 31st 2017.”

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3 Reasons why #ELGL was the most fun local gov has had in ages

Just a few months ago, my team and I were introduced to Kirsten Wyatt, Executive Director of ELGL. After a few emails back and forth, we knew the ELGL community was one ViewPoint had to be a part of. In no time, we found ourselves sharing content with each others’ subscribers and even planning a joint podcast featuring Dan Ralley of Upper Arlington, OH (another conference attendee!) on Customer Service & ePermitting.

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Digital Government Rankings in U.S. News & World Report Rankings | ViewPoint

Last month, U.S. News & World Report released their newest project, the Best States Ranking 2017, grading all 50 U.S. states across 68 metrics in categories ranging from “healthcare” to “crime & corrections.”

As a federalist political system, the U.S. is an ongoing experiment in governance, with many states larger than entire countries. Report authors identified the shift in power from federal to state governments as a catalyst for focusing on individual state efficacy.

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Technology as a Catalyst for Process Improvement | Municipal ePermitting

This article was authored by John Covey and originally published in the Alliance for Innovation’s Solutions Journal.

About John Covey
Having worked in the technology field for the last 36 years, John currently serves as the Chief Information Officer in Shrewsbury, Massachusetts. As a civic technologist, he supports ViewPoint in continuously improving ViewPoint Cloud, bringing modern permitting services to more forward-thinking local governments like the Town of Shrewsbury. 

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New Technologies Driving Change in the Way Building Officials Work | ViewPoint Cloud

Technology is driving major changes in building departments, introducing a whole new way to build our world. Two technologies in particular–cloud-based platforms for storing and sharing data and building information modeling (BIM)–promise to change not only the way construction projects are designed, but also the processes of building officials responsible for approving them. As a result of changing technologies, building officials will soon need to become more tech-savvy in order to take full advantage of the benefits that these new technologies bring.

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ELGL Tom Haverford Awards - Local Government - ViewPoint

Thanks to all of our customers, partners, and the team at Engaging Local Government Leaders (ELGL), ViewPoint jumped 32 spots to rank 13th on the most recent list of “Best Vendors Serving Local Government”. We’re incredibly humbled by the recognition and invigorated to continue providing the best product and services for our customers. Who ever said ePermitting software can’t be leading government technology innovation?

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Why ePermitting is the Low-Hanging Fruit | ViewPoint Cloud

You read that right – we’re a permitting solution referring to ePermitting as “low-hanging fruit”. Why? Because when it comes to high-impact, measurable, and scalable improvements to your municipality’s digital presence, ePermitting is like training wheels. Whether you’re a team of one managing countless moving parts, or a local government who hasn’t yet heavily invested in your online presence, it’s time to consider ePermitting. It’s time to consider giving a little, in return for a lot.

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Community Development Officials' New Role Modernizing Citizen Services | ViewPoint Cloud

We live in an age of customer service. From your local grocery store to e-commerce giants like Zappos, today’s businesses are acutely concentrated on the ease and personalization of their customers’ experiences.

Having long been the norm in the private sector, this emphasis on customer-centric service is quickly becoming the new standard for local governments.

So who’s taking on this responsibility?

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