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Case Studies, Product Features, and Local Government Resources

Population: 7,839
State: Massachusetts
Departments & Divisions Involved: Building, Fire Marshal, Health, Planning & Zoning, Police Department, Public Works
Problem Addressed: Connecting inter-departmental workflows
Project Highlight: Improving workflows and increasing tax revenue through move to ePermitting

A year after beginning the transition from paper permitting to permitting software, Tim Smith, Fire Marshal in Orange, Connecticut, shares their experience.

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Population: 93,397
State: Massachusetts
Departments & Divisions Involved: Inspectional Services, Code Enforcement, Planning, Health, Fire
Problem Addressed: Connecting inter-departmental workflows
Project Highlight: Improving workflows and increasing tax revenue through move to ePermitting

  • City officials in Quincy become frustrated with legacy permitting systems
  • Quincy puts permitting online amid the spring permitting rush
  • Online permitting climbs to 100% adoption within months

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Population: 45,193
State: Massachusetts
Departments & Divisions Involved: Inspectional Services, Health
Problem Addressed: Previous vendor unable to implement product efficiently
Project Highlight: Successful government-vendor partnership

When complexity stood between civic leaders in Barnstable and their online permitting goals, they turned to ViewPoint to help turn things around.

Two years in to a regional effort on the Cape to implement a complex enterprise software package, participating communities were having significant trouble becoming successful.

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Population: 7,839
State: Massachusetts
Departments & Divisions Involved: Building, Fire Marshal, Health, Planning & Zoning, Police Department, Public Works
Problem Addressed: Connecting inter-departmental workflows
Project Highlight: Rapid implementation

The Town of Orange, CT went live with online permitting today just 90 days after kicking off the process-improvement initiative.

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