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Marijuana Regulations Permitting and Licensing Guide | Local Government Resources - ViewPoint

Cannabis regulation remains a controversial subject across all levels of government, but there’s no denying the fact that the tides are changing in favor of legalization. The 2016 election seasonwhere a historic number of states passed ballot initiatives legalizing marijuanaseems to have been a tipping point, and the pro-legalization movement is showing no signs of slowing down.

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Population: 16,693
State: Massachusetts
Departments & Divisions Involved: Inspectional Services
Problem Addressed: Transitioning from paper-based system to increase efficiency

The home of the New England Patriots and Gillette Stadium has scored ViewPoint Cloud to power new online permitting for their constituents.

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Gloucester's Unified Storefront for Citizen Services | ViewPoint Cloud | SeeClickFix

Deploying new solutions and services to better support constituent needs remains a difficult task in government today, but strategic project management and communications can make all the difference. With the help of modern GovTech partners, leading local governments are tackling these challenges because they recognize the operational and fiscal benefits to both employees and community members.

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ViewPoint Webinar: Building A Customer-Centric Approach to Service Delivery

The first of our Year of the Citizen webinars, Santa Monica City Manager Rick Cole and New Urban Mechanics Co-founder Nigel Jacob joined us for a conversation about how to approach “customer service” in 21st century local government. Drawing on their personal experiences in the civic tech hubs Santa Monica and Boston, Cole and Jacob share their practical philosophies for how to bring innovative, customer-centric technology to local government—even those with few resources to spare. Touching on several audience questions, they also share practical strategies for viewers to start implementing in their own communities today.

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Population: 45,193
State: Massachusetts
Departments & Divisions Involved: Inspectional Services, Health
Problem Addressed: Previous vendor unable to implement product efficiently
Project Highlight: Successful government-vendor partnership

When complexity stood between civic leaders in Barnstable and their online permitting goals, they turned to ViewPoint to help turn things around.

Two years in to a regional effort on the Cape to implement a complex enterprise software package, participating communities were having significant trouble becoming successful.

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City-of-Cambridge-Partners-with-ViewPoint

Population: 110,651
State: Massachusetts
Departments: Inspectional Services and Licensing
Problem Addressed: Barriers to implementation with previous vendor
Project Highlight: Agile, customized platform

The City of Cambridge has selected ViewPoint to power its permitting, licensing, and inspection operations. Well known as a hub for academia, technology, and scientific research, Cambridge will now be using ViewPoint Cloud to improve internal efficiencies and provide more user-friendly citizen services.

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Franklin MA is Changing the Paradigm of Government Service | ViewPoint Cloud

Population: 33,000
State: Massachusetts
Departments & Divisions Involved: Town Clerk
Problem Addressed: Modernizing citizen services, improving productivity
Project Highlight: Rapid implementation

Sitting an hour south of Boston, the community of Franklin, MA prides itself on being a “customer-centric” government. With many new families moving into the area in recent years, the town knew it needed to modernize its services to keep up with growing demand.

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Quincy, MA Reaches 100% Online Permitting in Months | ViewPoint Cloud

Population: 93,397
State: Massachusetts
Departments & Divisions Involved: Inspectional Services, Code Enforcement, Planning, Health, Fire
Problem Addressed: Connecting inter-departmental workflows
Project Highlight: Improving workflows and increasing tax revenue through move to ePermitting

  • City officials in Quincy become frustrated with legacy permitting systems
  • Quincy puts permitting online amid the spring permitting rush
  • Online permitting climbs to 100% adoption within months

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