ViewPoint Blog

Case Studies, Product Features, and Local Government Resources

Population: 33,000
State: Massachusetts
Departments & Divisions Involved: Town Clerk
Problem Addressed: Modernizing citizen services, improving productivity
Project Highlight: Rapid implementation

Sitting an hour south of Boston, the community of Franklin, MA prides itself on being a “customer-centric” government. With many new families moving into the area in recent years, the town knew it needed to modernize its services to keep up with growing demand.

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Population: 93,397
State: Massachusetts
Departments & Divisions Involved: Inspectional Services, Code Enforcement, Planning, Health, Fire
Problem Addressed: Connecting inter-departmental workflows
Project Highlight: Improving workflows and increasing tax revenue through move to ePermitting

  • City officials in Quincy become frustrated with legacy permitting systems
  • Quincy puts permitting online amid the spring permitting rush
  • Online permitting climbs to 100% adoption within months

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Population: 16,693
State: Massachusetts
Departments & Divisions Involved: Inspectional Services
Problem Addressed: Transitioning from paper-based system to increase efficiency

The home of the New England Patriots and Gillette Stadium has scored ViewPoint Cloud to power new online permitting for their constituents.

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ViewPoint Webinar: Building A Customer-Centric Approach to Service Delivery

The first of our Year of the Citizen webinars, Santa Monica City Manager Rick Cole and New Urban Mechanics Co-founder Nigel Jacob joined us for a conversation about how to approach “customer service” in 21st century local government. Drawing on their personal experiences in the civic tech hubs Santa Monica and Boston, Cole and Jacob share their practical philosophies for how to bring innovative, customer-centric technology to local government—even those with few resources to spare. Touching on several audience questions, they also share practical strategies for viewers to start implementing in their own communities today.

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Population: 45,193
State: Massachusetts
Departments & Divisions Involved: Inspectional Services, Health
Problem Addressed: Previous vendor unable to implement product efficiently
Project Highlight: Successful government-vendor partnership

When complexity stood between civic leaders in Barnstable and their online permitting goals, they turned to ViewPoint to help turn things around.

Two years in to a regional effort on the Cape to implement a complex enterprise software package, participating communities were having significant trouble becoming successful.

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