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Case Studies, Product Features, and Local Government Resources

This is what user-friendly permitting looks like - ViewPoint Cloud

Local governments across the country are looking for ways to provide better digital citizen services. In September, Los Angeles launched a beautiful, user-friendly portal for small businesses, including resources and guidance around the permitting process. Many communities are following suit, realizing the growing importance of easy, efficient citizen services like user-friendly permitting.

However, as we saw with the LA business portal, not all cities have the software to integrate the front-end citizen experience with the back end system used by government officials. In this case, they designed the user portal separately from the permitting database, making integration too complicated and costly. For Los Angeles small businesses owners, this means they cannot actually apply online for many of the permits they need.

With ViewPoint Cloud, a fully integrated permitting system is not only possible, it is the default. The software is designed to do this. In this article, we’ll explore what this looks like in practice and what it means for the citizen experience.

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The purpose of ePermitting software is to help make government departments more efficient. That sounds well and nice, but there are so many products out there that claim to increase productivity and efficiency.  So what does ePermitting actually look like in practice? And what makes it worth the cost of transitioning to a new system and training employees?

Let’s take a look at one city building department’s journey from paper permitting to ePermitting with ViewPoint Cloud.

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Online Permit Portals: The Smart City Hall

You’re an entrepreneur looking to open a food truck in your city. You vaguely recall where City Hall is, but haven’t interacted much with your local government. Your idea for a business spurs the first real introduction.

You go to the your city’s website in search of answers to these questions:

  • What do I need to do to legally operate my business?
  • How much will it cost me?
  • Where do I do it?

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In How ePermitting Makes Building Departments More Efficient, Part 1, we looked at how one client’s journey from paper to ePermitting with ViewPoint Cloud led to greater efficiency through:

  • Form consolidation
  • Logical organization
  • Automated workflow
  • Automated data entry

In this article, we’ll explore how they completed the transition with:

  • Expedited payment
  • Intuitive customization
  • Dynamic reporting & analytics
  • Electronic permit issuance

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Buying new government software is a big investment. After the work of researching, evaluating, and selecting the product, the last thing you want is a difficult implementation process. As many governments have found out the hard way, successful implementation can make or break an entire project. So before you start searching, here are a few tips to ensure you’re successful.

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