ViewPoint Blog

Case Studies, Product Features, and Local Government Resources

Get the latest posts in your inbox

Central Falls Rhode Island Case Study

Population: 19,347
State: Rhode Island
Department: Building
Problem Addressed: Decentralized paper operations and inefficient communication
Project Highlights: Accessibility for employees and constituents

As a Senior Code Enforcement Clerk in Central Falls, RI, Venuz Zayas is a central hub for permitting activity. Day in, day out, she’s on the forefront of communications with government employees across departments and a slew of constituent applicants–and now, the bulk of her work is completed simply through her keyboard. Between applications, inspections, reporting, and more, Zayas has a lot to manage. With ViewPoint Cloud, all of the information she needs is at her fingertips. This easy access to information is one of the biggest changes Zayas has seen since moving from a paper permitting system to ePermitting with ViewPoint Cloud.

Continue reading

Population: 12,314
State: Rhode Island
Departments & Divisions Involved: Building
Problem Addressed: Making internal operations more efficient
Project Highlight: Rapid implementation

North Smithfield’s Building Department knew they needed a modern ePermitting system. Their old paper permitting and manual data entry were no longer efficient enough to keep up with the rising bar of local government citizen service. Ready to join Rhode Island’s statewide partnership with ViewPoint Cloud, they were still nervous about the time it would take to get the software up and running. But thanks to a little preparation, a user-friendly software design, and ViewPoint Cloud’s proven implementation process, North Smithfield launched their new ePermitting platform in just 30 days.

Continue reading

Smithfield, RI Transforms Building Office with Move From Paper to ePermitting | ViewPoint Cloud

Population: 21,430
State: Rhode Island
Departments: Building
Problem Addressed: Outdated paper processes and operations
Project Highlight: Self-serivce online permitting portal

A veteran staff member in Smithfield’s Building and Zoning Office, Teresa Graham was used to Monday mornings greeting her with tall stacks of paper, phones ringing off the hook, and lines of contractors and residents running out the door. As the office’s intake coordinator, Graham’s job was centered around helping these customers, reviewing their documents, and making sure they had all the information they needed to complete their paper applications.

Continue reading

The State of Rhode Island and ViewPoint are leading the nation in rolling out an innovative statewide ePermitting platform.

Using ViewPoint Cloud, Rhode Island is modernizing state and local permitting systems through a customer-friendly online permitting portal accessed through each community’s website.

After just six months of system configuration, Rhode Island will light up the ViewPoint Cloud platform in February. Beginning with Building, Electrical, Mechanical, Plumbing, and Fire permits, the platform will grow to encompass additional permit types over time.

Continue reading

Rhode Island's ePermitting Initiative a Digital Transformation Success | ViewPoint Cloud

By Jeff Friedman, Director of Modern Government, Microsoft Corporation on February 8, 2017
Republished from Microsoft CityNext blog

A little over a year ago, I wrote that Rhode Island was leading the nation with a pilot program launching the first statewide online permitting initiative in the U.S. Today, with eight municipalities and two state agencies on ViewPoint Cloud’s Azure-powered platform, Rhode Island is a model for how digital transformation can deliver better and more cost-effective citizen services, and cultivate a business-friendly environment.

Continue reading

Contact Us

617-577-9000
info@viewpointcloud.com

Boston Headquarters
320 Congress St., 5th Floor
Boston, MA 02210

Los Angeles
555 W 5th St., 35th Floor
Los Angeles, CA 90013

High-performance permitting for government agencies

© 2018 ViewPoint Government Solutions

Good Reads

Subscribe to our weekly take on
e-government trends