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Gloucester's Unified Storefront for Citizen Services | ViewPoint Cloud | SeeClickFix

Deploying new solutions and services to better support constituent needs remains a difficult task in government today, but strategic project management and communications can make all the difference. With the help of modern GovTech partners, leading local governments are tackling these challenges because they recognize the operational and fiscal benefits to both employees and community members.

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Time to Rethink Performance Management | ViewPoint Cloud

This is a syndicated post originally published by National Research Council, Inc.
By Thomas I Miller

Despite the contemporary erosion of facts, it’s impossible to run large organizations – private or public – without credible observations about what’s happening and, separately, what’s working. Performance measurement helps with both and can be as deliberate as Baldridge Key Performance Indicators or as impromptu as “How’m I doing?” made famous by once-Mayor Ed Koch’s ad hoc surveys of random New Yorkers. Metrics of success, like compass readings, keep the ships of state on course and because the enterprise is public, make the captain and crew accountable.

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CRCOG Contract Extension | ViewPoint Cloud

ViewPoint Government Solutions is thrilled to announce that the Capitol Region Council of Governments (CRCOG) in Hartford, Connecticut has signed a contract extension with ViewPoint through 2023. With this agreement CRCOG will continue to offer Connecticut municipalities streamlined procurement of ViewPoint Cloud, the company’s cloud-based permitting, licensing, and code enforcement software. Originally signed in 2009, the extension will usher in almost 15 years of continuous service to Connecticut communities.

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Using cloud-based software is standard practice for modern industries and most consumers, yet many local governments have still not fully understood and adopted this technology. That’s why we teamed up with the folks at ProudCity to talk about the benefits and best practices around adopting cloud-based software in local government.

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3 Reasons why #ELGL was the most fun local gov has had in ages

Just a few months ago, my team and I were introduced to Kirsten Wyatt, Executive Director of ELGL. After a few emails back and forth, we knew the ELGL community was one ViewPoint had to be a part of. In no time, we found ourselves sharing content with each others’ subscribers and even planning a joint podcast featuring Dan Ralley of Upper Arlington, OH (another conference attendee!) on Customer Service & ePermitting.

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We are excited to announce ViewPoint’s place on ELGL’s Choice Awards for the Top 50 Local Government Companies. ViewPoint joins 49 other companies providing local governments with services in software, research, urban planning, civic engagement, and budgeting, among many others. More than 40 awardees (including ViewPoint) are “GovTech” companies, part of a rapidly growing industry of technology companies serving the public sector.

Here are a few of the GovTech companies on ELGL’s list that are helping revolutionize local government:

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Why We Donated to Support Diversity in LocalGov Leadership | ViewPoint Cloud

Last month, some of our favorite people at ELGL (Engaging Local Government Leaders) reached out to their community to help fund a ‘Diversity Dashboard’ project.

The goal is to “collect quality data about the race, gender, veteran status, and age of local government Chief Administrators (CAOs) and Assistant Chief Administrators (ACAOs) for every local government entity in the United States by December 31st 2017.”

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ELGL Tom Haverford Awards - Local Government - ViewPoint

Thanks to all of our customers, partners, and the team at Engaging Local Government Leaders (ELGL), ViewPoint jumped 32 spots to rank 13th on the most recent list of “Best Vendors Serving Local Government”. We’re incredibly humbled by the recognition and invigorated to continue providing the best product and services for our customers. Who ever said ePermitting software can’t be leading government technology innovation?

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ViewPoint Partners with SeeClickFix

Partnering to Empower Your Community

ViewPoint has partnered with civic engagement platform SeeClickFix to make managing citizen interactions easier than ever before. Thanks to this partnership, communities can seamlessly manage their SeeClickFix requests with ViewPoint’s industry-leading government automation tools.

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