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Case Studies, Product Features, and Local Government Resources

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Sharon Lee, Low Income Housing Institute’s (LIHI) founding Executive Director, joined the National Association for County Community and Economic Development (NACCED) and ViewPoint Cloud to speak on tiny house villages as a crisis solution to homelessness.

Watch for a history and how to guide, sharing how Seattle developed its innovative Tiny House program to quickly and affordably provide shelter to people living on the streets, and how other communities could do the same. LIHI went from one village to ten in three years, learning valuable lessons in construction, management, and key partnership formation along the way.

Read: A Government’s Guide to Tiny House Regulation

Using cloud-based software is standard practice for modern industries and most consumers, yet many local governments have still not fully understood and adopted this technology. That’s why we teamed up with the folks at ProudCity to talk about the benefits and best practices around adopting cloud-based software in local government.

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Time to Rethink Performance Management | ViewPoint Cloud

This is a syndicated post originally published by National Research Council, Inc.
By Thomas I Miller

Despite the contemporary erosion of facts, it’s impossible to run large organizations – private or public – without credible observations about what’s happening and, separately, what’s working. Performance measurement helps with both and can be as deliberate as Baldridge Key Performance Indicators or as impromptu as “How’m I doing?” made famous by once-Mayor Ed Koch’s ad hoc surveys of random New Yorkers. Metrics of success, like compass readings, keep the ships of state on course and because the enterprise is public, make the captain and crew accountable.

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Gloucester's Unified Storefront for Citizen Services | ViewPoint Cloud | SeeClickFix

Deploying new solutions and services to better support constituent needs remains a difficult task in government today, but strategic project management and communications can make all the difference. With the help of modern GovTech partners, leading local governments are tackling these challenges because they recognize the operational and fiscal benefits to both employees and community members.

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Balancing Responsiveness & Resource Management | Year of the Citizen Webinar Series

Last month we sat down with Riverside, California’s Chief Innovation Officer Lea Deesing and Director of Community & Economic Development Rafael Guzman to talk about their strides in customer-facing technology. With an innovative ‘ecosystem’ of online services, Riverside, CA is a nationwide leader in providing customer-centric tools and platforms for their residents and visitors. Having spent many years working in smaller communities, Deesing and Guzman also share their insights for improving customer service and technological innovation without breaking the bank.

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Positive Permitting: Designing an Efficient, Customer-Friendly Permitting Process | ViewPoint

In this webinar, government permitting expert Jocelyn Mathiasen provides municipal managers with a guide to making permitting functions efficient, effective, and customer-friendly. While implementing new technology is an important element to improving permitting, governments must also focus on other areas, from streamlining processes to creating accountability across departments, for their technology investments to truly pay off.

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ViewPoint Webinar: Building A Customer-Centric Approach to Service Delivery

The first of our Year of the Citizen webinars, Santa Monica City Manager Rick Cole and New Urban Mechanics Co-founder Nigel Jacob joined us for a conversation about how to approach “customer service” in 21st century local government. Drawing on their personal experiences in the civic tech hubs Santa Monica and Boston, Cole and Jacob share their practical philosophies for how to bring innovative, customer-centric technology to local government—even those with few resources to spare. Touching on several audience questions, they also share practical strategies for viewers to start implementing in their own communities today.

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