City of Cambridge Partners with ViewPoint After Delays with Vendor-Centric Solution

Population: 110,651
State: Massachusetts
Departments: Inspectional Services and Licensing
Problem Addressed: Barriers to implementation with previous vendor
Project Highlight: Agile, customized platform

The City of Cambridge has selected ViewPoint to power its permitting, licensing, and inspection operations. Well known as a hub for academia, technology, and scientific research, Cambridge will now be using ViewPoint Cloud to improve internal efficiencies and provide more user-friendly citizen services.

After five years of working with another permitting, licensing, and inspection vendor, the City became frustrated with software bugs and compatibility issues and began looking for better alternatives.

“They had grown tired and frustrated from working with a solution they had limited control over, and were reliant on the vendor to make many of the changes they needed to use the software effectively,” says Carl Anderson, ViewPoint’s Senior Municipal Relationship Manager.

In search of an experienced, dynamic vendor, Cambridge City Officials turned to ViewPoint, already well established in Massachusetts with 45 other communities using ViewPoint’s permitting technology. Eager to learn more about how ViewPoint Cloud could address departmental needs, City IT staff began piloting the software after a brief training session with ViewPoint staff.

“They took it and ran with it, setting up forms, workflows, documents, and fees on their own” says Anderson. “City IT staff reported being very encouraged by the intuitive platform design and began to show departments what they had been able to build in just a few short weeks.”

In contrast to an exasperating experience with their previous vendor’s solution and implementation process, Cambridge Department Officials and IT staff found ViewPoint Cloud to be agile and flexible to customize — even for ‘non-tech’ people. They also found the platform’s robust capabilities fully integrated with ViewPoint Cloud’s simple, modern design, complementing the City’s other web-based service efforts.

ViewPoint Cloud matches City of Cambridge Web initiatives
City of Cambridge Website and ViewPoint Cloud Permitting Portal

A few months after these successful pilot efforts, Cambridge became ViewPoint’s 44th Massachusetts community.

“We are thrilled to partner with the City of Cambridge. It’s been refreshing to work with the forward-thinking IT personnel leading this effort, as they are striving to bring modern technology and services to the City and its residents,” says Nasser Hajo, ViewPoint CEO.

Cambridge will begin deploying ViewPoint Cloud in Inspectional Services and Licensing Departments by the end of the year, with plans to expand to other departments in the near future. Cambridge is joined by the recent additions of the Town of Barre and Town of Lunenburg to round out the 46 Massachusetts communities using ViewPoint to power their permitting and licensing operations.

Read: Franklin, MA is Changing the Paradigm of Government Service

Building, Case Studies, Inspectional Services, Massachusetts

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