State: North Carolina
Departments: Community Development—Building, Inspections, Code Enforcement, Fire
Problem Addressed: Cumbersome, makeshift software
Project Highlights: 2 month implementation & inspection management
Kernersville, North Carolina is a town of 25,000 residents and a booming commercial base. Located in the center of “The Triad”—the third largest metropolitan area in the State—the Town is a popular location for business and industrial parks, contributing a vast amount of work to the Community Development Department. One prime example: the 1-million-square-foot Amazon fulfillment center being built in Kernersville right now.
Departments: Code Enforcement and Planning
Problem Addressed: Lack of centralization and flexibility
Project Highlights: Tailor-made templates and high-level reporting
When Town Manager Kendra Amaral and then Code Enforcement Officer, Bob Marchi, set out to improve Kittery’s permitting process they were looking for a platform that would bring start-to-finish tracking and a centralized database. They wanted a solution that would help the Town streamline their workflows and lessen the load on residents and business owners—overall, making the process as efficient and responsive as possible.
Population: 160,000 (total); 26,761 (average)
Municipalities Involved: Hudson, Upper Arlington, Wooster, Fairfield, Bexley
Problems Addressed: Improving customer experience, integrating back and front end, moving to cloud-based software
Project Highlights: Saving money on cloud-based software, improving process efficiency
Over a hundred years old and situated next to Ohio State University, the community of Upper Arlington, Ohio has seen recent rises in property values spurring new development, and in turn, permitting and licensing requests.
State: New Hampshire
Departments: Building, Code Enforcement, Health, Planning & Zoning, Fire
Problem Addressed: Outdated software and inefficient permit processing
Project Highlights: Shared cross-departmental workflows & integrated record history
Purchasing new ePermitting software was far from a snap decision for the City of Claremont, New Hampshire. Building Inspector and Deputy Health Officer Sean Glasscock helped lead the City’s year-and-a-half long research process, comparing the different companies and products available to them.
Mission Hills, KS
320 Congress St., 5th Floor
Boston, MA 02210
555 W 5th St., 35th Floor
Los Angeles, CA 90013