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Tag: California

Santa Clara Valley Transportation Authority | ViewPoint Cloud ePermitting

Santa Clara Valley Transportation Authority Selects ViewPoint Cloud for Modern ePermitting

ViewPoint Government Solutions is excited to announce that Santa Clara Valley Transportation Authority (VTA) has selected ViewPoint Cloud to bring modern, user-friendly permitting to the agency. VTA will be using ViewPoint Cloud to manage construction permitting in and around their transportation hubs, furthering their mission to provide community-focused transportation options that are innovative, environmentally responsible, and promote the vitality of the region.

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Balancing Responsiveness & Resource Management | Year of the Citizen Webinar Series

Balancing Responsiveness & Resource Management [webinar]

Last month we sat down with Riverside, California’s Chief Innovation Officer Lea Deesing and Director of Community & Economic Development Rafael Guzman to talk about their strides in customer-facing technology. With an innovative ‘ecosystem’ of online services, Riverside, CA is a nationwide leader in providing customer-centric tools and platforms for their residents and visitors. Having spent many years working in smaller communities, Deesing and Guzman also share their insights for improving customer service and technological innovation without breaking the bank.

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Community Development Officials' New Role Modernizing Citizen Services | ViewPoint Cloud

The New Role of Community Development Officials: Modernizing Citizen Services

We live in an age of customer service. From your local grocery store to e-commerce giants like Zappos, today’s businesses are acutely concentrated on the ease and personalization of their customers’ experiences.

Having long been the norm in the private sector, this emphasis on customer-centric service is quickly becoming the new standard for local governments.

So who’s taking on this responsibility?

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ViewPoint Webinar: Building A Customer-Centric Approach to Service Delivery

Building a Customer-Centric Approach to Service Delivery [webinar]

The first of our Year of the Citizen webinars, Santa Monica City Manager Rick Cole and New Urban Mechanics Co-founder Nigel Jacob joined us for a conversation about how to approach “customer service” in 21st century local government. Drawing on their personal experiences in the civic tech hubs Santa Monica and Boston, Cole and Jacob share their practical philosophies for how to bring innovative, customer-centric technology to local government—even those with few resources to spare. Touching on several audience questions, they also share practical strategies for viewers to start implementing in their own communities today.

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Lomita CA Discovers ePermitting System California Communities Love | ViewPoint Cloud

Lomita, CA Discovers ePermitting System California Communities Love

Population: 20,256
State: California
Departments & Divisions Involved: Community Development, Code Enforcement, Planning
Problem Addressed: Centralizing data from paper-based system
Project Highlight: Rapid implementation

The so-called “Friendly City” is about to get a lot more citizen-friendly. The city of Lomita, Calif. will join neighboring California communities in offering online permitting and code enforcement with ViewPoint Cloud.

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Buena Park, CA, Search for Citizen-Friendly Permitting Leads to ViewPoint

Population: 83,105
State: California
Departments & Divisions Involved: Building, Planning, Code Enforcement
Problem Addressed: Increasing citizen transparency and accessibility
Project Highlight: Saving money by switching to modern technology

Last summer, officials in Buena Park, Calif. knew it was time for change. Citizens were demanding greater transparency and accessibility from their government amidst an evolving technological landscape. In response, the city of 80,000 passed a strategic plan that made constituent service a priority, committing to research and develop new technologies to provide “service and information to all.”

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