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Tag: Clerk

Central Falls Rhode Island Case Study

Central Falls, RI Code Enforcement Clerk on Becoming a Lean Government with ePermitting

Population: 19,347
State: Rhode Island
Department: Building
Problem Addressed: Decentralized paper operations and inefficient communication
Project Highlights: Accessibility for employees and constituents

As a Senior Code Enforcement Clerk in Central Falls, RI, Venuz Zayas is a central hub for permitting activity. Day in, day out, she’s on the forefront of communications with government employees across departments and a slew of constituent applicants–and now, the bulk of her work is completed simply through her keyboard. Between applications, inspections, reporting, and more, Zayas has a lot to manage. With ViewPoint Cloud, all of the information she needs is at her fingertips. This easy access to information is one of the biggest changes Zayas has seen since moving from a paper permitting system to ePermitting with ViewPoint Cloud.

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Franklin MA is Changing the Paradigm of Government Service | ViewPoint Cloud

Franklin, MA is Changing the Paradigm of Government Service

Population: 33,000
State: Massachusetts
Departments & Divisions Involved: Town Clerk
Problem Addressed: Modernizing citizen services, improving productivity
Project Highlight: Rapid implementation

Sitting an hour south of Boston, the community of Franklin, MA prides itself on being a “customer-centric” government. With many new families moving into the area in recent years, the town knew it needed to modernize its services to keep up with growing demand.

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