Departments: Code Enforcement and Planning
Problem Addressed: Lack of centralization and flexibility
Project Highlights: Tailor-made templates and high-level reporting
When Town Manager Kendra Amaral and then Code Enforcement Officer, Bob Marchi, set out to improve Kittery’s permitting process they were looking for a platform that would bring start-to-finish tracking and a centralized database. They wanted a solution that would help the Town streamline their workflows and lessen the load on residents and business owners—overall, making the process as efficient and responsive as possible.