The ViewPoint Cloud office has been ablaze with excitement as we near #ELGL19. For this year’s conference, we’re sending a first-time attendee, Tom Crosby, and we thought it would be fun to have him sit down with our resident ELGL veteran, Rachel Keyser, to chat about the upcoming event.
Leadership expert and frequent TEDTalk presenter, Simon Sinek, has a lot to say about the idea of modern tribalism: forming a social network based on certain feelings such as trust, respect, and understanding. The modern tribe today, he contends, is most often a person’s place of work, where a shared set of values provides a “sense of purpose and cause.”
This past week, we saw a modern tribe in action as local government leaders from around the country gathered in Reno, NV for the Alliance for Innovation’s 25th Annual Transforming Local Government Conference (#TLG2019).
Among the many themes from TLG, the importance of peer support and learning, finding avenues for concrete action, and building an inclusive community stand out. Here are the key highlights.
TLG Attendees Support One Another—Across Different Cities and Sates
The warm, friendly atmosphere among local government attendees was immediately apparent at TLG. There were flurries of handshakes and hugs, inquiries about smart projects, legislation changes, and challenges—crossing the divide of different cities and departments.
One attendee described the feeling of relief this conference instills, being surrounded by a group of people who “just get it.” She spelled out the contrast between discussing day-to-day challenges with TLG’ers versus a close friend, or even a spouse. With TLG, she finds instant understanding, shared endeavors, and connections to return to for support when enacting change. Most of all, unlike general lamenting, the Alliance actually provides solutions to help communities address, implement, and improve the status quo.
The Future of Innovation Relies on Peer Learning
Joel Carnes, President and CEO of the Alliance for Innovation, encouraged attendees to utilize TLG as a connecting point for this tribe of innovators—a place where leaders are supported in their quest to achieve efficient government operations and elevate communities across the country. The Alliance’s forthcoming Innovation Leagues is a specific part of this vision, mapped out as a network of regional bodies comprised of city leaders, universities, technology companies, and other stakeholders who all have the shared goal of helping their region reach its full potential.
The Alliance facilitates peer-learning between members who want to address a certain issue and members who have already excelled in that area. To showcase how this works, The Alliance pre-selected teams from cities to present to their peers at TLG on how they achieved certain successes. Bloomington, MN, for example, shared how to work outside of the traditional org chart to strengthen workplace cohesion. Attendees raved about the presentation, filling the conference app with photos and highlights.
Private Sector Partners Should Want to Help You, Not Just Sell You
Back in 2016, the Alliance created their Corporate Partner program with the express intent of connecting local governments directly with the latest private sector technology and innovation companies committed to push meaningful member initiatives forward. At TLG, Corporate Partners contributed to the knowledge base with Learning Labs—hour-long sessions focused on municipal education and processes improvement.
We teamed up with NIC to share three innovations to eliminate pain points in technology procurement, helping navigate a necessary process many Alliance members find particularly frustrating. In addition to new procurement strategies, the session focused on shifting away from the traditional vendor/customer dynamic that is a one-time transaction. Instead, local government leaders should seek out value-based partnerships with modern companies dedicated to relationship building. This creates a feedback loop to continuously improve government services.
The TLG Conversation Continues Year-Round
Rounding out these pre-slated Learning Lab and peer support sessions, the Alliance also offered an additional “unConference” track where attendees got to brainstorm common areas they were keen to discuss and vote on their favorites. The top ten became dedicated breakout sessions throughout the conference. Topics spanned artificial intelligence & customer service, data dashboards & how to utilize them, infrastructure for aging populations, and project prioritization through the lens of equity.
After the conference, The Atlas, an online government marketplace and this year’s TLG Technology Partner, will enable these conversations to continue remotely— helping government leaders find best-fit technology solutions to help their communities thrive.
For the “doers” in local government, The Alliance for Innovation’s Annual TLG Conference provides a safe space to build an extension of their modern tribe. Leaders connect with other leaders from cities across the country and the knowledge transfer that occurs between sessions, learning labs, and conference networking provides a strong foundation for innovation between public and private sector partners. If #TLG2019 was any indication of the progress that can happen in just two days, we can’t wait to see how the TLG Tribe evolves throughout 2019 and into next year’s conference in Phoenix, AZ.
If you’re wondering what our favorite moment from this month’s ICMA conference was, there’s one particular night that stands out. (Though our conversations with thoughtful government innovators offered too many highlights to recount!) We always knew local government folks loved karaoke, but it wasn’t until this year at ICMA that we found out just how much.
Just a few months ago, my team and I were introduced to Kirsten Wyatt, Executive Director of ELGL. After a few emails back and forth, we knew the ELGL community was one ViewPoint had to be a part of. In no time, we found ourselves sharing content with each others’ subscribers and even planning a joint podcast featuring Dan Ralley of Upper Arlington, OH (another conference attendee!) on Customer Service & ePermitting.
For the second year in a row, members of the ViewPoint Cloud team attended the League of California Cities Annual Conference, hosted October 5-7th in sunny Long Beach, CA. They joined over 450 California cities and more than 1,600 municipal employees coming to learn about local government innovation.
This year was ViewPoint Cloud’s biggest yet at the annual ICMA Conference. Communities across the country are becoming increasingly excited about improving permitting and licensing efficiency, as well as making the process simpler for citizens.