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Tag: Government Software Implementation

The Fundamentals of Cloud Technology Integrations

Ever remodeled a kitchen?

It’s a daunting task because of the sheer number of components involved—cabinetry, counter tops, fixtures, appliances, electricity, and more—so homeowners spend a lot of time with contractors and designers thinking about the plan before they make any decisions, or purchases.

We want you to think about your community’s government technology strategy in the same holistic way.

Instead of purchasing a single software product, communities are now building technology product suites, designed to bring constituent services into the 21st century. This ambitious objective is more attainable than ever before thanks in large part to cloud-based integrations. 

If you’re not a technical person, cloud integrations may sound intimidating. But chances are you’re probably already using them for many professional and personal purposes, such as logging in to social media.


Signing in via a social account is an example of a cloud integration that has become ubiquitous online.

What Does “Cloud Integration” Actually Mean? 

Cloud integrations are systems of tools and technologies that connect various applications, systems, repositories, and IT environments for the exchange of data and processes. In other words, a network of distinct cloud-based software applications that can directly communicate with each other. Cloud integrations allow data to be shared across platforms with less manual effort.

When software-as-a-service (SaaS) boomed in the early 2000s, the development of cloud integrations was an inevitable next step. As more data and information was being captured, stored, and exchanged online, there was a need for these applications and systems to communicate with one another in order to avoid creating data silos or manual workflows.

In addition to the daily workflow benefits, integrations also allow teams to evaluate a wider array of software products and select the best ones for their needs, knowing that they can be seamlessly integrated with each other and existing systems.  

What Are Some Examples of Common Integrations?

Depending on the purpose of the cloud software in question, this answer can vary widely. Within ViewPoint Cloud’s permitting platform, for example, the most common cloud integrations directly relate to the workflow steps associated with approving a permit or license application: GIS applications, financial systems, and reporting tools.

Here’s what this looks like in practice:

  • Reports: ViewPoint Cloud integrates with all major reporting packages. By automatically pulling data collected by ViewPoint Cloud into reports, public officials are able to save time while making more informed policy decisions.
  • Finance: When constituents pay for permits using ViewPoint Cloud’s public portals, the platform passes fee data along to a community’s existing financial software to access—no manual calculation required.

We’re continually looking for ways to simplify and automate integration procedures so governments can become more efficient, while still controlling their data and processes. Future integrations currently in the works include E-plan review, document management, and our very own application programming interface (API).

Understanding the Challenges and Benefits of Cloud Integrations

For governments constantly collecting and processing data, the benefits of cloud integrations outweigh the negatives. Data sharing among cloud-based applications makes information more uniform—improving connectivity, visibility, and ultimately optimizing business processes.

Increased integration abilities ensure that when accessing data online, different departments are always viewing the most up-to-date and synchronized version. By connecting applications together, previously complex and tedious workflows can be automated, which reduces both errors and operational costs in the long run.

For communities, having an internal understanding of data and systems architecture can greatly inform decisions about software procurement—and reduce complexity in the future. 

Two Types of Cloud-Based Integrations 

Now that you’re an expert on the integration basics, an important thing to note is that there are two distinct types of cloud-based integrations: real time and batch processing. Depending on the software you are evaluating, you might encounter one or both types in the future.

Real Time

Real time means that there’s a direct process to an application programming interface (API), which is a set of clearly defined methods of communication between various software components. Simply put, APIs allow software applications to speak the same language. This is important for integrations because through communication, software systems can share information and work in tandem, sometimes automatically.

For example, ViewPoint Cloud interfaces with the ArcGIS API to render complex spatial visualizations for inspectors, assessors and other public officials to complete a variety of tasks, including optimizing inspection routes and reviewing active projects across the city.


A screenshot of the ViewPoint Cloud online portal showing Boston and Cambridge overlaid with ArcGIS data.

Batch Process

Batch processing means that two databases are connected to each other and moving data around, usually with minimum human interaction. Integrations with financial software are an example of a batch processing as permit records, fee types, and user data captured through ViewPoint Cloud are regularly exported to the community’s financial reporting system for further analysis without any manual effort required by city officials.

A simulated screenshot of a financial ledger report within ViewPoint Cloud. The data for permit fees paid would sync with certain financial software via batch processing.

Whether your community has just started the transition to online services, or you already have an entire suite of software products, a firm understanding of cloud integrations and systems architecture will ensure you are fully prepared to evaluate your existing technology strategy.

Why Should Local Governments Care? 

Governments rely on mission-critical systems to provide services to constituents and run internal operations. From issuing permits to local businesses, to budgeting for new public works projects, government processes affect entire communities.

Historically, public-sector technology solutions have been created with a one-size-fits-all approach that can’t be modified or adjusted for communities’ respective needs without extensive consulting or exorbitant customization costs.

We believe that to create the best technology system, one that makes things easier for constituents and public servants, government purchasers must have the power of choice—and should be the driving force behind improving government technology. Cloud integrations make it possible to have a diverse set of tools and technology solutions at your disposal in a way that has never previously been possible.

Wondering how ViewPoint Cloud fits into your community’s software strategy?

 See our available integrations and company partnerships

Are You Working with GovTech “Dino-software”?

We refer to government technology that is outdated, cumbersome, and no longer serving the needs of local government users as “Dino-software.”

The name may be fun, but the consequences to local communities are nothing to joke about. Use the resource below to spot the five warning signs that it might be time to upgrade your government technology partners.


Dino-software is government technology that is outdated, cumbersome, and no longer serves the needs of local government users. ViewPoint Cloud advocates ditching antiquated technology partners and instead selecting modern, nimble software companies that support communities.

Click here to download a digital copy of the infographic.

At ViewPoint Cloud, we advocate ditching antiquated technology partners and instead selecting modern, nimble software companies that will actually make daily tasks efficient.

Ready to make the switch? Check out the resources below to help you modernize and improve constituent services with new technology.

1. Don’t Invest in New Tech Until You Ask Your Internal Team These 10 Questions

2. 10 Smart Questions to Ask Vendors During Your Next IT Procurement Process

The Secret to Digital Permitting Adoption: The Technology Help Kiosk

Thanks to technology, modern life is becoming increasingly efficient. Companies like ParkMobile provide apps for parking to help you avoid waiting in a queue (or worse, paying with actual coins). Shopping services like AmazonFresh will deliver household items to your door on a predetermined schedule. And now, ViewPoint Cloud has even improved local government services by bringing the entire permitting experience online with customizable automation software.

But as with any new technology, it’s crucial to understand how adoption comes into play. Technology can’t work unless people first understand it, and then utilize it. That’s why we’re sharing strategies from two different cities using technology help kiosks inside of city hall to increase constituent adoption of ViewPoint Cloud’s permitting automation technology.

What Is a Technology Help Kiosk?

A technology help kiosk can be a simple computer, laptop, or table designated solely for constituents to use online city services.

By design, kiosks are inexpensive and instructive, offering an astoundingly practical solution for time-strapped teams (which is to say, all teams in local government). They can be self-service, but more often are utilized as a way to guide customers through certain transactions or processes.

The concept isn’t new—they’ve been used in airports, grocery stores, and parking structures for decades. The application for providing access to new software to all constituents, however, is a genius example of how far dedicated public servants are willing to go to ensure everyone in their community has equal access to emerging technology.

The technology help kiosk from Town of Bolton, Massachusetts, which is used to increase constituent adoption of ViewPoint Cloud and answer permitting application questions.

Why Use of Kiosks is On the Rise in Local Government

For many communities considering bringing permitting processes online, one of the major hesitations in making the investment in ViewPoint Cloud is whether or not community members will understand how to use the public-facing storefronts to submit permit and license applications. Technology help kiosks offer the simplest path to adoption with two major benefits.

First, they increase technology equity by assisting populations with limited access or comfort with technology. The City of Wooster, Ohio, for example, sits 50 miles south of Cleveland, just north of Holmes County, which contains “the second largest Amish community after Lancaster, Pennsylvania,” according to Tim Monea, Chief Building Official. 

“There are a large number of Amish contractors using ViewPoint Cloud via the kiosk in our department lobby. Additionally, there are others who ask for assistance and want to use the kiosk,” Monea shares.

The Town of Bolton, Massachusetts, with a population size around 5,000, uses the kiosk similarly. “We offer our kiosk to any applicant who doesn’t have access to a computer, has travelled into Town Hall in pursuit of a permit, or is uncomfortable with technology,” explains Jenny Jacobsen, the Town’s Health and Permitting Assistant. “I can sit with applicants to help them get acclimated.”

Jacobsen is in charge of assisting community members with permit applications. She acts as the point-person for constituent questions for their specific project needs. Which brings us to the second major benefit of kiosks: they reduce staff time spent on troubleshooting, while increasing constituent satisfaction.

Constituent feedback has been very positive,” says Jacobsen. “The best part about our kiosk is that our door doesn’t become a dead end. You can still accomplish what you came in for in the first place.” Monea agrees that in Wooster, Ohio, “nearly all of our customers leave our lobby happy and appreciative of the personal assistance.” 


It is like training wheels. They’ll be riding on their own two wheels before they know it.”

Jenny Jacobsen, Health and Permitting Assistant with Town of Bolton, Massachusetts

Tips for Making the Most of Constituent Interactions at Kiosks

Before you rush off to implement a kiosk program, both Monea and Jacobsen shared a few pieces of sage advance to help ensure success.

Tip #1: Just because you have a kiosk, doesn’t mean constituent questions will stop.

Be sure to have a dedicated staff member who is comfortable with how the technology works and can patiently answer constituent questions and troubleshooting needs. In Wooster, OH, Monea attributes the success of the kiosk to having the right person in seat to walk constituents through the software and answer project-specific questions.

“The critical component is having someone assigned to assist customers who walk in and want to use the kiosk,” explains Monea. “We have an administrative assistant whose responsibility is assisting these customers with the kiosk, scanning submittal documents, as well as helping customers calling in with ViewPoint Cloud questions.”


“It’s not just the kiosk; it’s the person who is helping them use the kiosk to get their task completed. These two things go hand-in-glove.” 

Tim Monea, Chief Building Officer for the City of Wooster, OH

Tip #2: The goal of the kiosk should be to reduce usage over time, but don’t expect usage to stop completely.

The old managerial adage, “Make yourself obsolete,” applies here, meaning kiosks should empower individuals to utilize ViewPoint Cloud’s public-facing application portal on their own, once they become comfortable with the technology.

“While our in-person customers have dramatically declined, we have daily users on the lobby kiosk,” shares Monea. Jacobsen agrees. “While I hope it will enable everyone to become comfortable enough to apply from home, I remind them that they are always welcome to use the kiosk,” she affirms. “I have a few contractors who do come in regularly.”

Tip #3: Leverage kiosks to incentivize “going green” after making the commitment to fully digitize permitting.

Back in 2017, the City of Wooster, Ohio decided to eliminate all paper processes for permitting across their Building, Planning, and Zoning Departments. Today, they do not allow paper applications or construction documents to be accepted. “At the outset we were committed to putting all of our workflow processes in the cloud using ViewPoint,” explains Monea. This includes “all plan reviews, permitting and inspection questions, reports, and other related tasks.” Therefore, kiosks have been vital in making the leap to get all stakeholders on board. 

While the Town of Bolton, Massachusetts hasn’t fully eliminated paper applications, they now assess a fee for permit applications where filers insist on using paper forms. “Use of the kiosk is free,” Jacobsen shares, which incentivizes individuals to utilize ViewPoint Cloud’s public-facing application portal instead to save some money.

Conclusion

The new adaptation of technology help kiosks is perhaps one of the best examples out there to highlight the spirit and character of local government leaders. You care deeply about your constituents and seeing the communities you share grow and thrive. Ultimately, you are there to help. And this strategy allows you to help all constituents—business owners, developers, entrepreneurs, and others—approach permitting, licensing, and code enforcement applications with cheer.

Ready to transition to digital permitting? Ask us how.

Claremont New Hampshire ViewPoint Cloud Case Study

Claremont, NH Finds Value in Adaptable ePermitting with Pricing, Scalability, & Departmental Integration

Population: 12,857
State: New Hampshire
Departments: Building, Code Enforcement, Health, Planning & Zoning, Fire
Problem Addressed: Outdated software and inefficient permit processing
Project Highlights: Shared cross-departmental workflows & integrated record history

Purchasing new ePermitting software was far from a snap decision for the City of Claremont, New Hampshire. Building Inspector and Deputy Health Officer Sean Glasscock helped lead the City’s year-and-a-half long research process, comparing the different companies and products available to them.

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CRCOG Contract Extension | ViewPoint Cloud

A Study in Regional IT Procurement with Connecticut’s Capital Region Council of Governments

ViewPoint Government Solutions is thrilled to announce that the Capitol Region Council of Governments (CRCOG) in Hartford, Connecticut has signed a contract extension with ViewPoint through 2023. With this agreement CRCOG will continue to offer Connecticut municipalities streamlined procurement of ViewPoint Cloud, the company’s cloud-based permitting, licensing, and code enforcement software. Originally signed in 2009, the extension will usher in almost 15 years of continuous service to Connecticut communities.

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How Municipal Departments Can Overcome Roadblocks to IT Procurement | ViewPoint Cloud

How Municipal Departments Can Overcome Roadblocks to IT Procurement

As any modern software sales team will tell you, the process of buying and implementing new software solutions has changed drastically over the last two decades; the roles have almost completely reversed. In an oversaturated market, buyers hold all the chips, and it’s up to vendors to take a more creative, consultative approach by helping their prospects find the best solution for their needseven when that solution isn’t the one they’re offering.

Given this environment, the biggest obstacles to purchasing and implementing new software oftentimes arise internally—difficulties aligning expectations, needs, and processes between different departmental stakeholders. Although company websites explain software features, functionality, and benefits, it can still be difficult to identify which one is the best fit for your departments and community members. All of these stakeholders have their own considerations, as well as existing processes, which have many times been in places for years or decades. 

As a key decision-maker in this process, you are likely tasked with bringing together these voices and finding the solution that encompasses the most needs. No pressure, right? We want to help. Drawing on over two decades of experience helping local governments, our sales, customer support and success, and implementation teams put together the most common concerns communities face when considering, purchasing, and implementing new software. Use these examples and strategies to guide you through the process, and if you’re experiencing something different, reach out to our team with your questions. We’re here to help!

Problem 1: “I’m having trouble getting buy-in from all the departments.”

What’s really the problem here? There are many stakeholders involved in the process of identifying and selecting new software. There’s also uncertainty about how day-to-day operations will change, potentially causing stress and resistance when trying to get all parties on board. Without having concrete examples in front of them, staff members may find it difficult to justify taking the time to learn how a new system could improve their processes, and in turn, create a better citizen experience.

How to solve it. Identify all stakeholders, from the Mayor to the City Clerk, and get them involved in the decision-making process. What are their concerns? What potentially excites them about the change? One way to bring together these voices is to put together a short 5-10 question survey, and have everyone complete it on their own time. That way, you can address concerns up front, and get an at-a-glance picture of available resources and motivations. Bringing stakeholders to the decision-making table will make them more invested in the success of a new project.

As for providing solid, empirical evidence on how process improvements might look and feel, make a day of it. One ViewPoint community set aside an entire day to weigh the pros and cons of all potential software vendors in succession. Their staff was able to make a difficult and abstract decision more manageable by having a centralized discussion, rather than trying to round up disjointed impressions gathered over several days or weeks.

On a similar note, don’t discount a vendor’s flexibility in scheduling time for a presentation. If their sales team can’t make time to help you find the best solution, it’s probably a good indication of what their customer service would be like post-sale.

Problem 2: “My community is already having trouble managing all of our requests, and this new system will only increase the amount of requests coming in.”

What’s really the problem here? This is a common concern among staff members when beginning the conversation about new software. While it’s true that once fully adopted, departments typically see an increase in requests, any software system worth your city’s investment will make processing these requests much easier. By centralizing information and removing the need to bounce physical documents between different departments, both the number of steps and time required to process requests are drastically reduced.

How to solve it. Bring up the issue with your sales representative. Given that this is such a frequent roadblock for those involved in the decision-making process, your rep will be more than happy to a) demonstrate how your workflow will improve within the software and b) provide real-life examples of other communities who were experiencing the same doubts, and were pleasantly surprised once they started analyzing results. Taking this evidence back to departments members who are doubting the process will help them realize their ability to improve operations. In comparison to the government software technology available 10 years ago, modern, cloud-based solutions offer the ability to facilitate greater efficiency at a lower cost, while achieving a higher level of citizen satisfaction—a win-win-win opportunity for forward-thinking municipalities.

Problem 3: “My department and I aren’t very tech savvy. We don’t want to lose control of our existing system by transitioning to a software solution.”

What’s really the problem here? Everybody, to some extent, fears change. People like what they know, and get comfortable with the way they operate. Any disruption to that can be perceived as threatening. A prime example is government reluctance to move from paper-based workflows to cloud computing solutions. Again, it’s important to remember that “not being tech savvy” and not wanting to “lose their existing systems” are distractions from the real problem—fear of change. Some staff members might resist new software because they don’t believe it will be able to replicate their current workflow—“the right way to do it” or “the way we’ve always done it”—in a digital format.

How to solve it. This is another concern that your sales rep should be well-prepared to handle. Have them demonstrate the flexibility and personalization of the software, and if possible, set up a pilot environment so staff members can play around with the interface. The ability to customize workflows will vary between different platforms, from very rigid to highly customizable—consider what makes most sense for your needs.

If breaking away from traditional processes is a major concern for you and your team, opting for a more malleable platform will be the best way for you to move forward with a given vendor. Using such a product allows your team to build their departments’ unique steps into the overall workflow, and alleviate any fears that moving to a software solution will severely disrupt their day-to-day work. Remember to keep team members informed of new changes as you move through the process. Change can be hard, but time, pilot environments, and the opportunity to discuss concerns will make the transition easier.

Read: 6 Steps to Efficient Government Software Implementation

Problem 4: “Each department has it’s own process and no one is willing to change it.”

What’s really the problem here? It’s true. Each department does have it’s own processes, which can seem irreplaceable, having been honed for months or years. Whether these processes are the fastest, most efficient, and reliable way of getting things done is another topic entirely, and it’s the one that needs to be addressed when approaching this problem. However, department members may have been using the same systems for years, so relinquishing them can cause significant anxiety and frustration.

How to solve it. This is one of the most common frustrations for municipal departments implementing any new software, but solving the problem is actually quite easy. ViewPoint’s Client Success Manager, Valeria Amato, suggests scheduling a time for relevant departments (or department heads) to meet for a few hours as you lead the group in creating a process map.

  • First, ask each team member to write down every step of their portion of the workflow up until they hand it off to the next person.
  • Then write each individual step down on a separate post-it note and arrange them in order.
  • Finally, take each department’s bundle of post it notes and lay them out on a wall or a whiteboard from left to right (left being the beginning of the process, e.g. an applicant submitting a permit request and right being the end of the process, e.g. an applicant receiving their permit).

This gives all departments an opportunity to see an overview of internal processes, as well as identify inefficiencies, gaps, or redundancies. After this activity is completed, you can work together to create a process that makes more sense for everyone involved, and automate these new workflows in the software. Involving the entire team in this process is an integral piece to any successful software implementation.

Problem 5: “How will I show my team that the software is working and improving our processes?”

ViewPoint Cloud Analytics Dashboard
ViewPoint Cloud Analytics Dashboard

What’s really the problem here? Team members may have different metrics for evaluating the performance of new software. Keep in mind that some people may never be perfectly happy, but having measurable goals will help you and the rest of the team feel more confident in the value of the software.

How to solve it. Most modern software has reporting functionality. ViewPoint Cloud, for example, has robust analytics that allow customers to pull reports based on any field in their database. Pre-built reports will tell a high-level story of how many applications have been processed in a given time period, among other helpful metrics.

Even with these tools at your disposal, you still need to put in advance work to make sure you’re getting personalized value. Spend some time identifying how things have been done—how quickly, how many, and how often—so that you have a starting baseline. Then identify the most important metrics of success for each department (as well as the team as a whole). This pre-work doesn’t need to take long, but it will pay off when you start seeing the value of the software in numbers that are highly applicable to your team’s goals.

Problem 6: “We’ve spent all of this time setting up our solutions, and now we’re worried that our constituents aren’t going to use it.”

What’s really the problem here? When introducing new public-facing software to your community, citizen adaptation can be one of the biggest factors in a successful launch. Part of the issue here is that those who will be interfacing with your digital initiatives will have a wide range of potential uses. Contractors, for instance, come in many different forms; some are more tech savvy than others, and some have more capacity to learn how to use a new interface. As the team implementing new software, it’s your job to ensure constituents are on the same page. They are your customers, and as such, they deserve a user-friendly process.

How to solve it. The first step to getting constituents to use a new program is to ensure that you have a user-friendly, intuitive product. As the standards in the private sector increase, citizens expect better customer service from their governments. In order to keep up, forward-thinking municipalities are prioritizing customer-centric technology that’s easy to use internally and for the public.

You should also gather feedback from the people who are going to be using these services throughout the consideration and implementation processes and beyond. Effective citizen service comes from using feedback to continuously improve your processes.

With permitting software, for example, contractors are going to be the main user group. Most building department officials could easily identify “frequent flyers”—those contractors who are constantly in and out of City Hall. Why not hold a small focus group or send out a survey to understand their greatest pain points? Once you’ve set everything up, invite those contractors to come in and test-drive the software. To address ongoing concerns from new or less frequent users, consider offering a kiosk service, where someone in City Hall can speak with applicants, help them learn the new system and answer questions. Most importantly, forward-thinking municipalities remain in the mindset of continuously improving in order to provide high-quality citizen service.

Moving Forward

As you can see, there are many important questions to consider when picking and implementing a new software solution. It’s important to remember that good communication and interdepartmental transparency are key in resolving each. You’ll be off to a great start by making sure you’ve outlined everyone’s visions and concerns, shared this information with your sales representative, and made sure to keep everyone involved at each step of the process. Don’t fall into the trap of trying to take on too much by yourself—government administration is a team sport after all, and the more you play together, the easier it becomes to do what you do best: providing your citizens with a level of government service that makes you proud.

Read: Why ePermitting is ‘Low-Hanging Fruit’ for Improving Citizen Service

Government and Software-as-a-Service [Webinar]

Using cloud-based software is standard practice for modern industries and most consumers, yet many local governments have still not fully understood and adopted this technology. That’s why we teamed up with the folks at ProudCity to talk about the benefits and best practices around adopting cloud-based software in local government.

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Rhode Island's ePermitting Initiative a Digital Transformation Success | ViewPoint Cloud

Rhode Island’s ePermitting Initiative a Digital Transformation Success

By Jeff Friedman, Director of Modern Government, Microsoft Corporation on February 8, 2017
Republished from Microsoft CityNext blog

A little over a year ago, I wrote that Rhode Island was leading the nation with a pilot program launching the first statewide online permitting initiative in the U.S. Today, with eight municipalities and two state agencies on ViewPoint Cloud’s Azure-powered platform, Rhode Island is a model for how digital transformation can deliver better and more cost-effective citizen services, and cultivate a business-friendly environment.

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Why State and Local Tech Collaboration Should be the Norm | ViewPoint Cloud

Why State & Local Tech Collaboration Should Be the Norm

In 2015, Illinois Governor Bruce Rauner saw that while Chicago was a nation leader in government technology, the state as a whole was in the bottom fourth of the country for efficiency and customer service outcomes. This spurred the creation of Illinois’s “Smart State” initiative, a holistic approach to improving technology across the state and it’s local municipalities.

Many other towns, cities, counties, and states are seeing similar opportunities for collaboration on government technology projects. Instead of approaching projects in silos, forward-thinking public agencies are seeing the benefits of creating technology “eco-systems” that innately benefit from their connectivity across governments.

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North Smithfield, RI Launches ePermitting in 30 Days

Population: 12,314
State: Rhode Island
Departments & Divisions Involved: Building
Problem Addressed: Making internal operations more efficient
Project Highlight: Rapid implementation

North Smithfield’s Building Department knew they needed a modern ePermitting system. Their old paper permitting and manual data entry were no longer efficient enough to keep up with the rising bar of local government citizen service. Ready to join Rhode Island’s statewide partnership with ViewPoint Cloud, they were still nervous about the time it would take to get the software up and running. But thanks to a little preparation, a user-friendly software design, and ViewPoint Cloud’s proven implementation process, North Smithfield launched their new ePermitting platform in just 30 days.

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3 SaaS Features for Easy Implementation | ViewPoint Cloud

3 Software as a Service Features for Easy Implementation

Buying new government software is a big investment. After the work of researching, evaluating, and selecting the product, the last thing you want is a difficult implementation process. As many governments have found out the hard way, successful implementation can make or break an entire project. So before you start searching, here are a few tips to ensure you’re successful.

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Choosing the Right IT Vendor | ViewPoint Cloud

Choosing the Right IT Vendor for Your Government

Rebecca Woodbury, Senior Management Analyst for the City of San Rafael, CA, recently published an article, “What I Learned ‘Buying’ Our New City Digital Services.” Her insights into procuring a technology vendor are valuable for anyone looking to go down the same path.

Woodbury was tasked with overseeing the creation of a new city website, as well as implementing constituent relationship management (CRM) software. Armed with a consultant and a sincere desire to improve the lives of staff and community members, her team started down the long, familiar road of procurement.

Here is what she learned.

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Online Permitting Transforms Orange CT Permit Process in 90 Days | ViewPoint Cloud

Online Permitting Transforms Orange, CT Permit Process in 90 Days

Population: 14,000
State: Connecticut
Departments & Divisions Involved: Building, Fire Marshal, Health, Planning & Zoning, Police Department, Public Works
Problem Addressed: Connecting inter-departmental workflows
Project Highlight: Rapid implementation

The Town of Orange, CT went live with online permitting today just 90 days after kicking off the process-improvement initiative.

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