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Case Studies, Product Features, and Local Government Resources

Tag: Webinars

Best Practices for Modernizing Constituent Services Through Online Permitting

As more governments recognize the power of cloud-based software to drive efficiency and streamline workflows, citizens are also seeing the positive effects of modern technology used in the public sector. Processes and systems that once relied upon manual procedures and sluggish paperwork are now being simplified and centralized, thanks to cloud technology developed specifically for governments. One example of this is OpenGov’s Permitting and Licensing solution, ViewPoint Cloud, which has transformed the way public sector agencies route, approve and issue permits to constituents.

We sat down for a webinar with two government representatives who are seeing the benefits of OpenGov’s Permitting to hear their perspective on the current state of permitting in their departments, what it used to be, and where it is headed in the future. Hosted by Carl Anderson, Senior Municipal Relationship Manager with OpenGov, the webinar featured Bharat Gami, Chief Building Official with the City of Stamford, CT, and Dan Ralley, Assistant City Manager for the City of Upper Arlington, OH.

Permitting Pains

Gami and Ralley shared personal experiences from their respective cities, detailing the challenges of their permitting process before implementing OpenGov and how the Permitting solution has positively impacted their organization.

Both speakers related the pains of manual permitting procedures relying on hard-copy forms and outdated practices. This dependence upon manual processes was a running theme shared between Gami and Ralley’s testimonies. Consequently, Stamford and Upper Arlington suffered from drawbacks such as:

  • Inter-organizational data and information siloing
  • Procedures based on paper applications and sluggish technology
  • Office admins continually bogged down with phone calls from the general public requesting permit application status updates
  • Lack of visibility and communication between departments involved in the approval process

With all of these issues ailing the city’s permitting process, Gami and Ralley looked for a better way to alleviate these strains that caused headaches for both citizens and government workers alike.

A Clear Solution

In their quest to find a complete end-to-end permitting solution, Gami and Ralley agreed that all the road signs consistently pointed toward OpenGov’s cloud-based Permitting software. The solution’s approachable interface and ease-of-use were clear indicators that this would be an improvement over the old manual paper-based processes that plagued the cities.

After implementing OpenGov’s Permitting, Gami and Ralley recognized obvious process efficiencies spreading throughout their respective organizations. These efficiencies included:

  • Visibility into the permitting process that never existed before, from both the perspective of citizens and government departments.
  • Dramatic time savings
  • Consolidated, simple and user-friendly interface requiring limited (if any) training
  • Clean and straightforward permit form creation

This level of approachability allowed Stamford and Upper Arlington to take one step closer to bridging the gap between citizens and government.

For more information on how OpenGov’s Permitting solution can bring efficiencies and process improvements to your government, and to hear the full discussion above, view the on-demand webinar.

(originally published Monday, November 25th on The OpenGov Blog)

[Webinar] Tiny House Villages as a Crisis Solution to Homelessness

Sharon Lee, Low Income Housing Institute’s (LIHI) founding Executive Director, joined the National Association for County Community and Economic Development (NACCED) and ViewPoint Cloud to speak on tiny house villages as a crisis solution to homelessness.

Watch for a history and how to guide, sharing how Seattle developed its innovative Tiny House program to quickly and affordably provide shelter to people living on the streets, and how other communities could do the same. LIHI went from one village to ten in three years, learning valuable lessons in construction, management, and key partnership formation along the way.

Read: A Government’s Guide to Tiny House Regulation

Gloucester's Unified Storefront for Citizen Services | ViewPoint Cloud | SeeClickFix

Gloucester’s Unified Storefront for Citizen Services [Webinar Recording]

Deploying new solutions and services to better support constituent needs remains a difficult task in government today, but strategic project management and communications can make all the difference. With the help of modern GovTech partners, leading local governments are tackling these challenges because they recognize the operational and fiscal benefits to both employees and community members.

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Positive Permitting: Designing an Efficient, Customer-Friendly Permitting Process | ViewPoint

Positive Permitting: Designing an Efficient, Customer-Friendly Permitting Process

In this webinar, government permitting expert Jocelyn Mathiasen provides municipal managers with a guide to making permitting functions efficient, effective, and customer-friendly. While implementing new technology is an important element to improving permitting, governments must also focus on other areas, from streamlining processes to creating accountability across departments, for their technology investments to truly pay off.

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Government and Software-as-a-Service [Webinar]

Using cloud-based software is standard practice for modern industries and most consumers, yet many local governments have still not fully understood and adopted this technology. That’s why we teamed up with the folks at ProudCity to talk about the benefits and best practices around adopting cloud-based software in local government.

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Time to Rethink Performance Management | ViewPoint Cloud

Time to Rethink Performance Measurement

This is a syndicated post originally published by National Research Council, Inc.
By Thomas I Miller

Despite the contemporary erosion of facts, it’s impossible to run large organizations – private or public – without credible observations about what’s happening and, separately, what’s working. Performance measurement helps with both and can be as deliberate as Baldridge Key Performance Indicators or as impromptu as “How’m I doing?” made famous by once-Mayor Ed Koch’s ad hoc surveys of random New Yorkers. Metrics of success, like compass readings, keep the ships of state on course and because the enterprise is public, make the captain and crew accountable.

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Balancing Responsiveness & Resource Management | Year of the Citizen Webinar Series

Balancing Responsiveness & Resource Management [webinar]

Last month we sat down with Riverside, California’s Chief Innovation Officer Lea Deesing and Director of Community & Economic Development Rafael Guzman to talk about their strides in customer-facing technology. With an innovative ‘ecosystem’ of online services, Riverside, CA is a nationwide leader in providing customer-centric tools and platforms for their residents and visitors. Having spent many years working in smaller communities, Deesing and Guzman also share their insights for improving customer service and technological innovation without breaking the bank.

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ViewPoint Webinar: Building A Customer-Centric Approach to Service Delivery

Building a Customer-Centric Approach to Service Delivery [webinar]

The first of our Year of the Citizen webinars, Santa Monica City Manager Rick Cole and New Urban Mechanics Co-founder Nigel Jacob joined us for a conversation about how to approach “customer service” in 21st century local government. Drawing on their personal experiences in the civic tech hubs Santa Monica and Boston, Cole and Jacob share their practical philosophies for how to bring innovative, customer-centric technology to local government—even those with few resources to spare. Touching on several audience questions, they also share practical strategies for viewers to start implementing in their own communities today.

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